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- Tasks: Analyse information and provide top-notch customer service in a dynamic insurance environment.
- Company: Join a leading Professional Indemnity Insurance team focused on high professional standards.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Gain valuable experience in relationship management and enjoy a varied workload.
- Why this job: Make a real impact by protecting the public and collaborating with diverse stakeholders.
- Qualifications: Relevant qualifications or experience in rule interpretation and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy analysing information and providing excellent customer experience? We have an existing opportunity for the right candidate to join a 12 months fixed term contract role as Indemnity Adviser in our Professional Indemnity Insurance (PII) team within Client Protection Department.
The role:
- Review requests to disclose insurer details and gather evidence, liaise with stakeholders and make rule-based decisions.
- Track, monitor and support firms which have not renewed their professional indemnity insurance.
- Manage the quarterly information exchange and engage directly with regulated firms to ensure all firms are properly insured.
- Assist colleagues across the organisation who have queries about professional indemnity insurance.
You will be proactive in nature and have excellent planning and prioritisation skills to work in a constantly changing environment. This is a great opportunity to gain experience of working with a wide variety of internal and external stakeholders. You will enjoy a varied and interesting role where you will work closely and collaboratively with other members of the team.
What it is in it for you:
- Assist our Professional Indemnity Insurance Team in protecting the public and enforcing high professional standards.
- Showcase customer service expertise and work closely with solicitors, delivering quality work to deadlines.
- Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams.
- Enjoy a varied role: your workload and responsibilities will vary across the different work streams the team carries out.
- Gain experience of relationship management by working closely with insurers.
What we are looking for:
- Relevant qualification and/or significant practical experience of interpreting and applying rules.
- Experience of dealing with queries from the general public (phone and in writing), demonstrating excellent customer focus.
- Track record of delivering results by taking ownership of issues and ensuring successful resolution within set timescales.
- Experience of managing stakeholders to get accurate information from them.
- Pro-active and makes decisions.
- Excellent organising, planning and prioritisation skills.
This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.
Indemnity Adviser in Birmingham employer: Solicitors Regulation Authority
Contact Detail:
Solicitors Regulation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Indemnity Adviser in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, especially when discussing your experience with customer service and stakeholder management.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've tackled challenges in previous roles, particularly around decision-making and prioritisation. This will help demonstrate your proactive nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Indemnity Adviser in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service expertise and any relevant qualifications or experience in professional indemnity insurance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Indemnity Adviser role. Share specific examples of how you've successfully managed stakeholders or resolved queries, showing off your proactive nature.
Showcase Your Organisational Skills: Since planning and prioritisation are key for this role, give us examples in your application that demonstrate how you’ve effectively organised tasks or projects in a changing environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Professional Indemnity Insurance team!
How to prepare for a job interview at Solicitors Regulation Authority
✨Know Your Stuff
Make sure you brush up on professional indemnity insurance basics. Understand the key concepts and terminology, as well as the specific responsibilities of an Indemnity Adviser. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves dealing with queries from the public, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Demonstrate Proactivity
The job requires a proactive approach, so come ready with examples of how you've taken initiative in previous roles. Whether it’s managing stakeholders or making rule-based decisions, highlight your ability to act decisively and effectively.
✨Prepare for Stakeholder Engagement
Since you'll be liaising with various stakeholders, think about how you can demonstrate your relationship management skills. Prepare to discuss how you've successfully communicated and collaborated with different teams or clients in the past.