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- Tasks: Make regulatory decisions and manage applications in a dynamic legal environment.
- Company: Join the Solicitors Regulation Authority, a leading organisation in legal services regulation.
- Benefits: Enjoy flexible hybrid working, generous leave, and a health and wellbeing portal.
- Other info: This role offers career progression and a chance to coach others.
- Why this job: Be part of a supportive team making impactful regulatory decisions while developing your skills.
- Qualifications: Experience in casework and strong decision-making skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for Authorisation Caseworkers – Level 2 (internally known as Authorisation Officer – Level 2) on a permanent basis.
The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team\’s regulatory objectives and make sure that the associated processes meet the relevant service levels and key performance indicators.
You will make regulatory decisions on a full range of applications for firms and/or individuals that are entering the legal services market. Using our CRM system, you will also be comfortable working with data to ensure information platforms are efficient and kept up to date.
What\’s in it for you:
- Make a difference to regulatory outcomes with effective judgement making and responsibility for your own workload
- An opportunity to coach and support others in the team
- Development of knowledge across varied work areas within a multiskilled team
- Career progression and development opportunities
- Being part of a high performing team and supportive team, delivering excellent customer service
- Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation
- Pension – We will contribute 1½ – 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme
- £25 contribution to a monthly health and wellbeing portal. The portal provides access to more than 5,000 products, experiences and services. Some options available include gym membership, National Trust membership, music lessons, tennis lessons, massages, nutrition, life coaching, fertility support, financial support and much more
- Access to employee discount vouchers for savings on High Street brands, travel and supermarkets
- Life Assurance cover of 4 times basic salary.
What we are looking for:
- Casework experience with a focus on making risk based decisions in line with regulatory frameworks
- Someone who can take ownership, ensuring effective resolution of applications
- Able to use initiative and workload management skills, with the ability to prioritise
- An ability to support new and existing staff through various measures such as allocating work, quality assurance, coaching and feedback
- Someone who can work collaboratively within a team and deliver excellent customer service
- Someone who can competently draft written correspondence and documents
- An ability to interrogate data, showcasing excellent IT skills
- A track record of delivering results against service level agreements
- Competent user of IT systems.
Useful information:
- There is a role profile attached at the bottom of this advert which details the full skills and experience required
- This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week
- Interviews will take place via MS Teams 24, 25 and 26 February 2026
- If you have any questions that are not answered in the advert, or on our website, please contact us via:
To Apply
Please use the apply button at the bottom of the advert. Please upload both a CV and a cover letter. The cover letter should provide your preferred working hours and examples against the criteria listed above within the \’What we are looking for\’ section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 400 words or less for each criteria.
To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. To find out more about what it is like to work at SRA, view our videos.
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Authorisation Caseworker - Level 2 employer: Solicitors Regulation Authority
Contact Detail:
Solicitors Regulation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Authorisation Caseworker - Level 2
✨Tip Number 1
Familiarise yourself with the regulatory frameworks relevant to the role. Understanding the key principles and guidelines will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Showcase your casework experience by preparing specific examples of how you've made risk-based decisions in previous roles. This will highlight your ability to take ownership and resolve applications effectively.
✨Tip Number 3
Brush up on your IT skills, especially with CRM systems and data interrogation. Being able to discuss your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your teamwork and coaching experiences. The role requires collaboration and support for others, so having concrete examples ready will demonstrate your fit for the team environment.
We think you need these skills to ace Authorisation Caseworker - Level 2
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Authorisation Caseworker - Level 2 position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling Cover Letter: Your cover letter should clearly outline your preferred working hours and provide specific examples that demonstrate your casework experience, decision-making skills, and ability to manage workloads effectively. Keep it concise, aiming for 400 words or less for each criterion.
Highlight Relevant Skills: Make sure to emphasise your IT skills, data interrogation abilities, and experience in drafting written correspondence. These are crucial for the role, so provide concrete examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of an Authorisation Caseworker.
How to prepare for a job interview at Solicitors Regulation Authority
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Authorisation Caseworker. Familiarise yourself with the regulatory objectives and key performance indicators mentioned in the job description, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Casework Experience
Prepare specific examples from your past experience that highlight your ability to make risk-based decisions and manage applications effectively. Be ready to discuss how you've resolved complex cases and contributed to team goals.
✨Demonstrate IT Proficiency
Since the role involves using a CRM system and working with data, be prepared to discuss your IT skills. You might want to mention any relevant software you've used and how you've leveraged technology to improve processes or outcomes.
✨Prepare for Team Collaboration Questions
The role requires strong teamwork and coaching abilities. Think of examples where you've successfully collaborated with others or supported colleagues. Highlight your communication skills and how you ensure excellent customer service within a team setting.