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- Tasks: Lead the implementation of fleet solutions and manage customer vehicle services.
- Company: Join Solera, a global leader in SaaS and hardware solutions.
- Benefits: Flexible work arrangements, hybrid model, and opportunities for innovation.
- Why this job: Make an impact by delivering cutting-edge solutions to top brands.
- Qualifications: 5+ years in large-scale implementations and strong customer-facing skills.
- Other info: Dynamic environment with a focus on collaboration and career growth.
The predicted salary is between 50000 - 65000 ÂŁ per year.
About Solera: Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision‑making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.
Role Overview: We are seeking a driven and customer‑centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third‑party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
- Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.
- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy.
- Support pre‑sales and post‑sales processes by recommending best practices for utilizing our Fleet Solutions.
- Serve as a technical expert, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.
- Gather customer requirements to deliver comprehensive and customer‑focused solutions.
- Develop detailed Statements of Work based on customer requirements and expectations.
- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.
- Manage customer setups on our platform to align with customer specifications.
- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.
- Conduct training sessions for customers on newly delivered configurations when needed.
- Document test scenarios for configurations to support quality assurance efforts.
- Ensure cross‑functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations.
- Provide third‑level support for customer implementations, triaging and prioritizing support tickets as required.
- Oversee parts identification and ensure that the correct components are utilized in implementation processes.
- Manage contractors to ensure compliance with specifications and timelines.
Qualifications:
- University Degree in Business, Engineering, or a related field.
- 5+ years of experience in delivering large‑scale implementation initiatives, ideally within the fleet or automotive sectors.
- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.
- Exceptional customer‑facing skills, with a focus on collaboration and clear communication.
- Commercially aware, capable of supporting sales opportunities while optimizing cost‑effectiveness.
- Strong interpersonal skills, with the ability to build effective relationships within the Professional Services team and with external stakeholders.
- Attention to detail and a commitment to excellence in every aspect of work.
- Proficiency in tools such as JIRA, Confluence, Salesforce, PowerBI and Office365.
- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).
What We Offer:
- An exciting opportunity to work with a global leader in SaaS and hardware solutions.
- The chance to deliver innovative products to a diverse range of clients, including some of the world’s biggest brands.
- Flexible work arrangements and a hybrid working model to support work‑life balance.
Implementation Specialist (Fleet) in Wokingham employer: Solera
Contact Detail:
Solera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (Fleet) in Wokingham
✨Tip Number 1
Get to know the company inside out! Research Solera's fleet solutions and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Implementation Specialist. Be ready to share specific examples of how you've successfully managed projects or solved customer issues in the past.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Implementation Specialist (Fleet) in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fleet solutions and implementation. We want to see how your skills align with our mission at Solera, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer-Centric Approach: As an Implementation Specialist, your ability to connect with customers is key. Use your application to share examples of how you've delivered exceptional customer experiences in the past. We love seeing candidates who put customers first!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solera
✨Know Your Fleet Solutions
Make sure you understand the fleet solutions offered by Solera inside and out. Familiarise yourself with their features, benefits, and how they integrate with customer needs. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully managed customer relationships or implemented solutions tailored to client needs. Highlight your ability to communicate effectively with both technical and non-technical stakeholders, as this is crucial for the role.
✨Be Ready for Technical Questions
Brush up on your knowledge of dashcams, telematics, and other fleet technologies. Expect questions that assess your technical understanding and problem-solving skills. Being able to discuss these topics confidently will set you apart from other candidates.
✨Demonstrate Your Project Management Skills
Since the role involves overseeing implementations, be prepared to discuss your experience with project management tools like JIRA and Confluence. Share specific instances where you've led projects, managed timelines, and ensured successful delivery, showcasing your attention to detail and commitment to excellence.