Service Delivery Engineer

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Service Improvement Analyst is responsible for enhancing IT service delivery by acting as a key business partner. The position involves gathering business requirements, translating them into technical specifications, and developing solutions using the Microsoft Power Platform, which includes Power Apps, Power Automate, and Power BI.

What You’ll Do

• Be a strong IT business partner.
• Gather business requirements and translate them into technical specifications for Power Platform solutions.
• Design and develop custom applications using Power Apps, including canvas apps and model-driven apps.
• Build and automate business processes using Power Automate (formerly Microsoft Flow), including workflows, approvals, and notifications.
• Create interactive and visually appealing reports and dashboards using Power BI.
• Integrate Power Platform solutions with other Microsoft applications and services, such as Dynamics 365, SharePoint, and Microsoft Teams.
• Ensure data accuracy, integrity, and security by implementing appropriate data governance measures.
• Collaborate with cross-functional teams to troubleshoot and resolve issues related to Power Platform solutions.
• Stay up-to-date with the latest features and updates in the Microsoft Power Platform.
• Develop policies and procedures that outline the rules for managing source of truth data.
• Define data governance roles and responsibilities, data entry guidelines, data validation processes, and change management procedures.

What You’ll Bring

• Strong analytical skills are necessary to identify and resolve IT service issues effectively.
• The ability to think critically, troubleshoot problems, and implement appropriate solutions is vital.
• Previous experience in IT service delivery or a similar role is desirable.
• This could include experience with incident management, problem management, change management, and service level agreement (SLA) management.
• The IT Service Delivery Engineer should possess basic project management skills to coordinate and manage service delivery projects.
• This includes the ability to plan, organize, and track progress to ensure successful implementation.
• Knowledge of IT service management tools, ITIL processes, and ITSM (IT Service Management) frameworks is highly desirable.
• Familiarity with cloud computing, virtualization, and automation technologies is also advantageous.
• Excellent communication skills, both written and verbal, are crucial for interacting with customers, IT teams, and stakeholders.
• Collaboration skills are necessary for working with cross-functional teams to ensure the delivery of IT services.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.