Sr. IT Business Services Specialist in Leeds

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Our 8000 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.

The Role

This is an on-site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. This role goes beyond traditional support; it requires ownership of advanced IT services, administration of enterprise platforms, and participation in strategic projects.

What You will Do

• Provide Level 3 support for end-user computing across macOS, Windows 10/11, iOS, and Android.
• Manage Microsoft Intune for endpoint configuration and compliance.
• Administer Entra ID (Azure AD) and Office 365 services (Exchange Online, SharePoint, Teams).
• Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting.
• Handle advanced troubleshooting for hardware, software, and network issues.
• Oversee onboarding/offboarding processes and identity lifecycle management.
• Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams).
• Deliver white-glove support for executives and high-profile events.
• Manage IT assets from procurement through disposal.
• Collaborate with vendors and internal teams to resolve complex issues quickly.
• Document processes and train Level 1/2/3 support teams.
• Participate in security audits (ISO/SOX/SOC) and ensure compliance.
• Contribute to IT projects and continuous improvement initiatives.

Must-haves:

• 5+ years of IT support experience in a corporate environment.
• Strong knowledge of Windows 10/11 and macOS troubleshooting.
• Hands-on experience with Intune, Entra ID, and Office 365 administration.
• Familiarity with Active Directory and identity management.
• Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API.
• Excellent communication skills and ability to work under pressure.
• Professional, presentable, and resilient with strong organizational skills.
• Ability to prioritize tasks and manage workload effectively.
• Passion for technology and continuous learning.

Desirable

• Experience supporting senior executives.
• Knowledge of networking fundamentals (Wi-Fi, LAN).
• Exposure to ISO audit preparation and remediation.
• Experience with ServiceNow or Jira ticketing systems.
• Ability to collaborate across departments and manage vendor relationships.

Soft Skills

• Proactive and solution-oriented.
• Strong documentation and process discipline.
• Creative thinker who can adapt to changing priorities.
• Team player with a positive attitude.

All other related and/or additional responsibilities that may be required or assigned. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.