At a Glance
- Tasks: Provide advanced IT support and manage enterprise platforms in a dynamic environment.
- Company: Join Solera, a global leader in data and software services with an innovative culture.
- Benefits: Competitive salary, professional development, and a vibrant team atmosphere.
- Other info: Exciting opportunities for growth and collaboration across departments.
- Why this job: Make a real impact by transforming technology experiences for users and executives.
- Qualifications: 5+ years of IT support experience and strong technical skills in various platforms.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Our 8000 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.
The Role
This is an on-site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. This role goes beyond traditional support; it requires ownership of advanced IT services, administration of enterprise platforms, and participation in strategic projects.
What You will Do
- Provide Level 3 support for end-user computing across macOS, Windows 10/11, iOS, and Android.
- Manage Microsoft Intune for endpoint configuration and compliance.
- Administer Entra ID (Azure AD) and Office 365 services (Exchange Online, SharePoint, Teams).
- Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting.
- Handle advanced troubleshooting for hardware, software, and network issues.
- Oversee onboarding/offboarding processes and identity lifecycle management.
- Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams).
- Deliver white-glove support for executives and high-profile events.
- Manage IT assets from procurement through disposal.
- Collaborate with vendors and internal teams to resolve complex issues quickly.
- Document processes and train Level 1/2/3 support teams.
- Participate in security audits (ISO/SOX/SOC) and ensure compliance.
- Contribute to IT projects and continuous improvement initiatives.
Must-haves:
- 5+ years of IT support experience in a corporate environment.
- Strong knowledge of Windows 10/11 and macOS troubleshooting.
- Hands-on experience with Intune, Entra ID, and Office 365 administration.
- Familiarity with Active Directory and identity management.
- Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API.
- Excellent communication skills and ability to work under pressure.
- Professional, presentable, and resilient with strong organizational skills.
- Ability to prioritize tasks and manage workload effectively.
- Passion for technology and continuous learning.
Desirable
- Experience supporting senior executives.
- Knowledge of networking fundamentals (Wi-Fi, LAN).
- Exposure to ISO audit preparation and remediation.
- Experience with ServiceNow or Jira ticketing systems.
- Ability to collaborate across departments and manage vendor relationships.
Soft Skills
- Proactive and solution-oriented.
- Strong documentation and process discipline.
- Creative thinker who can adapt to changing priorities.
- Team player with a positive attitude.
All other related and/or additional responsibilities that may be required or assigned. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Sr. IT Business Services Specialist in Leeds employer: Solera
At Solera, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work culture that empowers our team members to thrive. As a Business Development Director in the Commercial Fleet sector, you will have access to unparalleled growth opportunities, a collaborative environment, and the chance to influence the future of our cutting-edge products. Located in a vibrant international setting, we are committed to fostering talent and providing the resources necessary for your success while driving meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. IT Business Services Specialist in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solera values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solera might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solera!
✨Direct Apply to Solera
Let's not forget to apply directly through the Solera website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Sr. IT Business Services Specialist in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solera.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solera. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solera
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
