At a Glance
- Tasks: Lead a team to identify root causes and drive permanent fixes for incidents.
- Company: Join Solera, a global leader in IT solutions with a focus on service stability.
- Benefits: Enjoy competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Make a real impact by improving service reliability and customer experience.
- Qualifications: 5+ years in IT operations and proven leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Solera’s Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.
We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform. This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.
What You’ll Do
- Team Leadership & Performance Management
- Lead, manage, and develop a team of problem management analysts
- Set clear expectations, goals, and performance standards for the team
- Monitor individual and team performance, addressing gaps quickly and directly
- Provide regular coaching, feedback, and support to improve capability and delivery
- Ensure the team operates with a strong sense of ownership and accountability
- Problem Management Execution
- Ensure the team consistently identifies, logs, and prioritizes problems across incidents
- Enforce high-quality root cause analysis (RCA) standards across all work
- Maintain oversight of problem lifecycle to ensure timely progress and closure
- Accountability & Delivery Discipline
- Hold engineering and product teams accountable for root cause identification and fix delivery
- Track corrective actions and intervene where progress stalls
- Escalate risks and blockers clearly and early
- Data, Reporting & Insight
- Oversee analysis of incident trends to identify systemic issues
- Ensure accurate, consistent reporting on problem management performance
- Use data to drive priorities and focus team effort where it matters most
- Process Ownership & Maturity
- Establish and enforce problem management standards, processes, and governance
- Ensure alignment with incident management and change processes
- Drive consistency in how problem management is executed across teams
- Cross-Functional Collaboration
- Act as the key interface between problem management, NOC, engineering, and product teams
- Challenge constructively to drive better outcomes
- Ensure clear communication and alignment across stakeholders
What You’ll Bring
- Experience
- 5+ years in IT operations, incident, or problem management roles
- Previous experience managing or supervising a team
- Proven track record of improving delivery performance and operational discipline
- Technical & Operational Skills
- Strong understanding of incident and problem management processes
- Experience driving RCA quality and corrective action tracking
- Ability to interpret operational data and turn it into actionable insights
- Leadership & Behaviour
- Strong people leader—sets expectations, holds people accountable, and drives performance
- Direct, clear communicator who is comfortable giving candid feedback
- Highly organized and structured in approach to work
- Comfortable operating in a fast-paced, high-pressure environment
- Focused on outcomes, not just activity
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Summary
Location: Westlake, Texas
Type: Full time
Manager, Problem Management in Ivybridge employer: Solera
At Solera, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work culture that empowers our team members to thrive. As a Business Development Director in the Commercial Fleet sector, you will have access to unparalleled growth opportunities, a collaborative environment, and the chance to influence the future of our cutting-edge products. Located in a vibrant international setting, we are committed to fostering talent and providing the resources necessary for your success while driving meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Problem Management in Ivybridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solera values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solera might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solera!
✨Direct Apply to Solera
Let's not forget to apply directly through the Solera website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Manager, Problem Management in Ivybridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solera.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solera. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solera
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
