At a Glance
- Tasks: Lead the implementation of fleet solutions and manage customer vehicle services.
- Company: Join Solera, a global leader in SaaS and hardware solutions for the automotive industry.
- Benefits: Flexible work arrangements, hybrid model, and opportunities to work with top brands.
- Other info: Dynamic environment with a focus on collaboration and customer experience.
- Why this job: Make a real impact by delivering innovative solutions to diverse clients.
- Qualifications: Degree in Business or Engineering and 5+ years in large-scale implementations.
The predicted salary is between 50000 - 65000 € per year.
About Solera: Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.
Role Overview: We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
- Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.
- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy.
- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.
- Serve as a technical expert, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.
- Gather customer requirements to deliver comprehensive and customer-focused solutions.
- Develop detailed Statements of Work based on customer requirements and expectations.
- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.
- Manage customer setups on our platform to align with customer specifications.
- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.
- Conduct training sessions for customers on newly delivered configurations when needed.
- Document test scenarios for configurations to support quality assurance efforts.
- Ensure cross-functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations.
- Provide third-level support for customer implementations, triaging and prioritizing support tickets as required.
- Oversee parts identification and ensure that the correct components are utilized in implementation processes.
- Manage contractors to ensure compliance with specifications and timelines.
Qualifications:
- University Degree in Business, Engineering, or a related field.
- 5+ years of experience in delivering large-scale implementation initiatives, ideally within the fleet or automotive sectors.
- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.
- Exceptional customer-facing skills, with a focus on collaboration and clear communication.
- Commercially aware, capable of supporting sales opportunities while optimizing cost-effectiveness.
- Strong interpersonal skills, with the ability to build effective relationships within the Professional Services team and with external stakeholders.
- Attention to detail and a commitment to excellence in every aspect of work.
- Proficiency in tools such as JIRA, Confluence, Salesforce, PowerBI and Office365.
- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).
What We Offer:
- An exciting opportunity to work with a global leader in SaaS and hardware solutions.
- The chance to deliver innovative products to a diverse range of clients, including some of the world’s biggest brands.
- Flexible work arrangements and a hybrid working model to support work-life balance.
Implementation Specialist (Fleet) employer: Solera
At Solera, we pride ourselves on being a global leader in innovative SaaS and hardware solutions, offering our employees the opportunity to work with cutting-edge technology in a dynamic and supportive environment. Our commitment to employee growth is reflected in our flexible work arrangements and hybrid working model, allowing for a healthy work-life balance while collaborating with some of the world's biggest brands. Join us as an Implementation Specialist and be part of a team that values exceptional customer experiences and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist (Fleet)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Solera and understanding their fleet solutions. Tailor your responses to show how your skills align with their mission and values. We want to see your passion for delivering exceptional customer experiences!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your technical expertise and customer-centric approach, as these are key for the Implementation Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Solera and contributing to our innovative solutions.
We think you need these skills to ace Implementation Specialist (Fleet)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in fleet solutions and implementation. We want to see how your skills align with our mission at Solera!
Showcase Your Customer-Centric Approach:In your application, emphasise your customer-facing skills and any experiences where you’ve gone above and beyond to deliver exceptional service. We love candidates who put customers first!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Solera
✨Know Your Fleet Solutions
Before the interview, dive deep into Solera's fleet solutions. Understand how they work and their benefits. This will help you speak confidently about how you can implement these solutions effectively for customers.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight your ability to adapt and deliver exceptional customer experiences, as this is crucial for the Implementation Specialist role.
✨Familiarise Yourself with Relevant Tools
Brush up on tools like JIRA, Confluence, and Salesforce. Be ready to discuss how you've used these tools in previous roles to manage projects or gather requirements. This shows you're technically savvy and ready to hit the ground running.
✨Prepare for Technical Discussions
Expect to discuss technical aspects of fleet technologies, such as dashcams and telematics. Be prepared to explain how you would communicate complex information to both technical and non-technical stakeholders, showcasing your versatility.
