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For Companies At a Glance
- Tasks: Manage collections, negotiate payments, and maintain customer relationships.
- Company: Join a dynamic team focused on improving debt recovery processes.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by resolving complex payment issues and mentoring junior staff.
- Qualifications: 3 years of experience in collections and advanced Excel skills required.
- Other info: Fast-paced environment with a focus on teamwork and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
The Role
A Collection Specialist Level 3 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. It is a senior level position responsible for managing the most challenging and high-value accounts within a collection. They work closely with customers to resolve outstanding payment issues and may have the authority to handle complex negotiations, settlements, payment plans, referring delinquent accounts to collections agencies and legal aid, when necessary, while providing expertise and guidance to junior collectors. This role often involves more extensive data analysis and reporting. The ideal candidate should have strong communication and negotiation skills, be detail-oriented, and able to work in a fast-paced environment.
What You Will Do
Customer Interaction:
Communicate with customers through various channels, including phone, email, and written correspondence, regarding complex issues, addressing concerns, resolving disputes, and negotiating payment arrangements.
Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.
Account Management:
Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery.
Monitor, track, and document all communications, agreements, and payment activities. Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment.
Negotiation:
Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.
Documentation:
Maintain detailed and accurate records of all collection\’s activities, ensuring compliance with legal and regulatory requirements.
Escalation:
Provide regular updates on collection activities and account status to management.
Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary. Identify and escalate high-risk accounts to management for further action.
Data Analysis:
Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.
Reporting:
Generate and analyze collection reports to assess the effectiveness of collection efforts.
Provide insights for process improvement.
Provide regular updates to management.
Compliance:
Ensure all collection activities adhere to relevant laws and regulations governing collections activities, such as the Fair Debt Collection Practices Act (FDCPA).
Training and Support:
Provide guidance, training, and mentorship to junior collection staff (Level 1 and 2), offering expertise on complex cases and best practices.
What You Will Bring
Qualifications:
3 years of experience.
Advanced Excel skills.
To excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.
CICM is desirable.
French level C1/C2
Several years of relevant experience in collections, with a significant portion at the Level 2 or highly specialized level.
In-depth knowledge of relevant laws and regulations governing collections activities.
Familiarity with basic accounting principles
Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools.
Experience with collections software or enterprise resource planning (ERP) systems is a plus.
Required Skills and Abilities:
Strong negotiation and communication skills.
Exceptional problem-solving and analytical skills.
Attention to detail, accuracy, and organizational skills.
Ability to work well under pressure, meet deadlines and make sound judgements. Ability to prioritize tasks and work in a fast-paced environment.
Willingness to learn and follow established procedures.
Ability to work collaboratively as part of a team.
Excellent communication and interpersonal skills. Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
Excellent customer service skills.
Ability to lead, coach and mentor and individual or team.
Multi-lingual is preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to sit for extended periods of time.
Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.
Required to type for extended periods of time.
Required to work with digital displays for 7+ hours a day.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work from the office or remote.
Ability to work hours as dictated by the project.
ACCOUNTABILITY
This position does not have subordinates.
Decisions are escalated to a senior level.
French AR Collection Specialist employer: Solera Holdings, LLC.
Contact Detail:
Solera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French AR Collection Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to collections. Role-play with a friend or use online resources to sharpen your negotiation skills. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your expertise! Bring examples of your past successes in managing complex accounts or improving collection processes. Use data to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace French AR Collection Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the French AR Collection Specialist role. Highlight your relevant experience in collections, especially any complex negotiations or high-value accounts you've managed. We want to see how you fit into our team!
Show Off Your Skills: Don’t forget to showcase your strong communication and negotiation skills in your application. Use specific examples that demonstrate how you've successfully resolved disputes or improved collection processes. This is your chance to shine!
Be Detail-Oriented: Since this role involves a lot of data analysis and documentation, make sure your application reflects your attention to detail. Double-check for any typos or errors, and ensure your records of past experiences are clear and concise. We appreciate precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Solera Holdings, LLC.
✨Know Your Numbers
As a French AR Collection Specialist, you'll need to demonstrate your analytical skills. Brush up on your data analysis techniques and be ready to discuss how you've used Excel to track and improve collection processes in the past.
✨Master the Art of Negotiation
Prepare for role-play scenarios where you might have to negotiate payment plans or settlements. Think of examples from your experience where you successfully resolved disputes and maintained positive customer relationships.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Be prepared to explain how you handle complex issues and ensure that you can communicate effectively in both English and French.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you document communications and agreements. Bring examples of how your meticulous record-keeping has led to successful outcomes in previous roles.
