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For Companies At a Glance
- Tasks: Drive client satisfaction and retention while providing strategic consultation and training.
- Company: Join Solera, a global leader in data and software services transforming the vehicle lifecycle.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and innovation.
- Why this job: Be a trusted advisor in a cutting-edge SaaS environment, making a real impact on clients' success.
- Qualifications: Fluent in French and Arabic, with 2+ years in customer account management and SaaS experience.
- Other info: Remote work options available; join a diverse team committed to equal opportunity.
The predicted salary is between 28800 - 42000 £ per year.
Customer Success
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
As a Senior Customer Success Manager, you will be responsible for driving client retention, satisfaction, and expansion among our largest accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption.
What You’ll Do
Client Engagement & Consultation
- Provide on-site and remote product training to help clients optimize our solutions.
- Build and maintain relationships with key decision-makers at dealerships.
- Offer strategic guidance on best practices for revenue-generating processes in dealership operations.
- Gain leadership buy-in for new technologies and process improvements.
- Conduct business reviews and consultations with dealership leadership to ensure product effectiveness.
Retention & Growth
- Maintain regular communication with customers to proactively address needs and issues.
- Monitor customer usage and identify opportunities to increase adoption and satisfaction.
- Manage an active pipeline of expansion opportunities, including whitespace and greenspace initiatives.
- Consistently meet or exceed sales and retention quotas.
- Work closely with the Renewal Team to support at-risk customers and drive renewals.
Internal Collaboration & Product Expertise
- Provide insights and feedback to internal teams based on customer needs.
- Act as a product knowledge expert within the company.
- Work independently while collaborating effectively across teams.
- Take ownership of assigned accounts with a high level of personal accountability.
What You’ll Bring
Education & Experience
- Bachelor’s degree or equivalent work experience in the automotive industry.
- Fluent in French and Arabic
- 2+ years of customer account management experience.
- 3+ years of experience with SaaS products.
- 1+ year of hands-on experience with DealerSocket CRM.
- Previous experience working with Salesforce CRM.
Technical & Communication Skills
- Proficiency in Microsoft Office Suite.
- Strong ability to train and present to both groups and individuals.
- Excellent verbal and written communication skills, including over the phone.
- Demonstrated ability to work independently with minimal supervision.
- If you're passionate about helping automotive clients succeed through cutting-edge SaaS solutions, we’d love to have you on our team!
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Customer Success Arabic and French employer: Solera Holdings, Inc.
Contact Detail:
Solera Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Arabic and French
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific challenges faced by dealerships. Understanding their pain points will help you engage more effectively with potential clients and demonstrate your value as a trusted advisor.
✨Tip Number 2
Brush up on your SaaS product knowledge, especially related to DealerSocket and Salesforce CRM. Being able to discuss these tools confidently will set you apart during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Network with professionals in the customer success and automotive sectors. Attend relevant events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to showcase your communication skills, particularly in French and Arabic. Practice articulating complex ideas clearly and concisely, as this will be crucial when training clients and conducting business reviews.
We think you need these skills to ace Customer Success Arabic and French
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Success Manager position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Language Proficiency: Since fluency in Arabic and French is essential, make sure to clearly state your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Relevant Experience: Emphasise your experience in customer account management and SaaS products. Use specific examples to demonstrate how you've driven client retention and satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping clients succeed. Mention your understanding of the automotive industry and how your skills can contribute to Solera's mission.
How to prepare for a job interview at Solera Holdings, Inc.
✨Showcase Your Language Skills
Since the role requires fluency in Arabic and French, make sure to demonstrate your proficiency during the interview. You might be asked to switch between languages or answer questions in both, so be prepared to showcase your communication skills.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector and the specific challenges dealerships face. Being able to discuss industry trends and how Solera's solutions can address these will show your potential employer that you are knowledgeable and engaged.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Prepare examples from your past experiences where you successfully handled client issues or drove product adoption, as this will highlight your suitability for the role.
✨Demonstrate Your Training Skills
As the role involves providing training to clients, be ready to discuss your experience in this area. You could even prepare a brief mock training session to showcase your ability to convey complex information clearly and effectively.
