At a Glance
- Tasks: Provide top-notch support for customers using Solera software via phone, email, and chat.
- Company: Join Solera, a leader in innovative automotive data solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on continuous improvement and learning.
- Why this job: Make a real difference by helping customers solve their issues and improve their experience.
- Qualifications: 1-2 years of customer service experience; tech-savvy and great communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Product Support Representative page is loaded## Product Support Representativelocations: Leedstime type: Full timeposted on: Posted Todayjob requisition id: JR- **Who We Are**Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. **The Role** Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to help them get back to business as soon as possible and will document the solutions to ensure continuous improvements for our products. This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology.**What You’ll Do**Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targetsCommunicate clearly and effectively both internally and externallyAccurately record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvementsAt all times adhere to the working processes and procedures for the department and of SoleraContribute to and maintain knowledge base articles and documentsTake responsibility for all duties relating to compliance procedures, especially data security**What You’ll Bring**At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centreExperience of working in a technical or software support capacity would be idealExperience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)IT qualifications/degree educated would be an advantage but are not essentialAnalytical and naturally inquisitive with good questioning skills and good attention to detailAble to communicate well and build rapport with people at various levels of a businessA desire to go the extra mile for customers and take personal responsibility for resolving issuesFluent language skills in the relevant location and a high level of English. Additional language is a plusHigh learning agility and ability to apply knowledge learnedAutomotive and/or insurance experience is beneficial but not essential *It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.*
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Product Support Representative in Leeds employer: Solera Corporation
Solera Corporation is an exceptional employer, offering a dynamic work environment in Leeds that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team dedicated to delivering impactful software and data solutions across the vehicle lifecycle.
Contact Details:
Solera Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Representative in Leeds
✨Tip Number 1
Get to know the company inside out! Research Solera and its products so you can speak confidently about how you can help customers. This will show your passion and commitment during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, try role-playing common support scenarios with a friend. It’ll help you think on your feet and respond effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Solera family!
We think you need these skills to ace Product Support Representative in Leeds
Customer Service
Technical Support
Troubleshooting
Communication Skills
Attention to Detail
CRM Systems
Telephony Systems
Analytical Skills
Problem-Solving Skills
Documentation Skills
Data Security Compliance
Learning Agility
Rapport Building
Service Level Agreement (SLA) Adherence
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Representative role. Highlight your customer service experience and any technical skills that match what we're looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share an example of how you've effectively resolved a customer issue in the past.
Be Passionate About Customer Service:We love candidates who are genuinely passionate about helping others. In your application, express your enthusiasm for delivering high-quality customer service and how you go the extra mile to ensure customer satisfaction. Let us know why this matters to you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Solera Corporation
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Solera's products and services. Understanding the software and solutions they offer will help you answer questions confidently and demonstrate your passion for customer support.
✨Showcase Your Communication Skills
As a Product Support Representative, effective communication is key. Prepare examples of how you've successfully communicated with customers in the past, whether through phone, email, or chat. Highlight your ability to listen actively and ask the right questions to diagnose issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've troubleshot and resolved customer issues. Be ready to discuss your thought process and the steps you took to find solutions. This will show your analytical skills and your commitment to delivering high-quality service.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems like Salesforce Service Cloud or Genesys, be sure to mention it. If not, do a bit of research on these tools so you can speak about how you would adapt to using them. This shows your willingness to learn and adapt to new technologies.
