At a Glance
- Tasks: Provide advanced IT support and manage enterprise platforms in a dynamic environment.
- Company: Join Solera, a global leader in data and software services with an innovative culture.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for continuous learning and career growth in a fast-paced tech environment.
- Why this job: Make a real impact by transforming technology experiences for users and executives.
- Qualifications: 5+ years of IT support experience and strong technical skills in various platforms.
The predicted salary is between 45000 - 55000 £ per year.
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Our 8000 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
The Role
This is an on-site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. This role goes beyond traditional support; it requires ownership of advanced IT services, administration of enterprise platforms, and participation in strategic projects.
What You will Do
- Provide Level 3 support for end-user computing across macOS, Windows 10/11, iOS, and Android.
- Manage Microsoft Intune for endpoint configuration and compliance.
- Administer Entra ID (Azure AD) and Office 365 services (Exchange Online, SharePoint, Teams).
- Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting.
- Handle advanced troubleshooting for hardware, software, and network issues.
- Oversee onboarding/offboarding processes and identity lifecycle management.
- Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams).
- Deliver white-glove support for executives and high-profile events.
- Manage IT assets from procurement through disposal.
- Collaborate with vendors and internal teams to resolve complex issues quickly.
- Document processes and train Level 1/2/3 support teams.
- Participate in security audits (ISO/SOX/SOC) and ensure compliance.
- Contribute to IT projects and continuous improvement initiatives.
Must-haves:
- 5+ years of IT support experience in a corporate environment.
- Strong knowledge of Windows 10/11 and macOS troubleshooting.
- Hands-on experience with Intune, Entra ID, and Office 365 administration.
- Familiarity with Active Directory and identity management.
- Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API.
- Excellent communication skills and ability to work under pressure.
- Professional, presentable, and resilient with strong organizational skills.
- Ability to prioritize tasks and manage workload effectively.
- Passion for technology and continuous learning.
Desirable
- Experience supporting senior executives.
- Knowledge of networking fundamentals (Wi-Fi, LAN).
- Exposure to ISO audit preparation and remediation.
- Experience with ServiceNow or Jira ticketing systems.
- Ability to collaborate across departments and manage vendor relationships.
Soft Skills
- Proactive and solution-oriented.
- Strong documentation and process discipline.
- Creative thinker who can adapt to changing priorities.
- Team player with a positive attitude.
All other related and/or additional responsibilities that may be required or assigned.
Sr. IT Business Services Specialist in Leeds employer: Solera Corporation
At Solera, we pride ourselves on being an exceptional employer, offering a vibrant work culture that encourages innovation and collaboration. Our Leeds office provides a dynamic environment where IT professionals can thrive, with ample opportunities for personal and professional growth, competitive benefits, and a commitment to employee well-being. Join us to be part of a forward-thinking team dedicated to transforming the vehicle lifecycle through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. IT Business Services Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Solera on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sr. IT Business Services Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, macOS, Intune, and PowerShell. We want to see that you're not just a talker but a doer!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share specific examples of how you've tackled complex IT issues in the past. This is your chance to shine and demonstrate your proactive mindset!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our innovative team at Solera.
We think you need these skills to ace Sr. IT Business Services Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sr. IT Business Services Specialist role. Highlight your relevant experience with Windows, macOS, and any specific tools like Intune or Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your proactive mindset can contribute to our team. Let us know why you’re the perfect fit for Solera!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our innovative team!
How to prepare for a job interview at Solera Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, macOS, and the tools mentioned in the job description like Microsoft Intune and Entra ID. Be ready to discuss your hands-on experience and any specific challenges you've faced while troubleshooting these systems.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. Think about examples where you've had to communicate with non-technical users or collaborate with different teams, and be prepared to share those stories.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a network issue or manage an onboarding process. Think through your approach and how you would document the process for others.
✨Demonstrate Your Proactive Mindset
This role values a proactive attitude, so come prepared with examples of how you've taken initiative in past roles. Whether it’s automating a process with PowerShell or improving a support workflow, show them you're someone who doesn't just wait for problems to arise.
