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- Tasks: Troubleshoot tech issues and provide top-notch customer support.
- Company: Global leader in asset management solutions based in Leeds.
- Benefits: Full-time hours, dynamic team environment, and career growth opportunities.
- Other info: Strong communication skills and CRM familiarity are a plus.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: 1-2 years in customer service, tech support experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
A global leader in asset management solutions seeks a Product Support Representative in Leeds. This role involves troubleshooting issues, delivering high-quality customer service, and maintaining compliance with data security.
Ideal candidates will have 1-2 years experience in customer service, preferably in a technical support capacity. Strong communication skills and familiarity with CRM tools like Salesforce and Genesys are beneficial.
The position offers full-time hours and the opportunity to contribute to a dynamic team.
Product Support Specialist — Tech Troubleshooter in Leeds employer: Solera Corporation
Contact Detail:
Solera Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist — Tech Troubleshooter in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. We should be ready to showcase our troubleshooting skills and how we handle customer queries effectively.
✨Tip Number 3
Show off our communication skills! During interviews, let’s articulate our thought process clearly when solving problems. This will demonstrate our ability to deliver high-quality customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Product Support Specialist — Tech Troubleshooter in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and technical support. We want to see how your skills align with the role of a Product Support Specialist, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s your CV or cover letter, clarity and professionalism are essential. We want to know you can communicate effectively with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Solera Corporation
✨Know Your Tech Inside Out
As a Product Support Specialist, you'll need to troubleshoot tech issues effectively. Brush up on common problems and solutions related to asset management software. Familiarise yourself with the tools mentioned in the job description, like Salesforce and Genesys, so you can speak confidently about your experience.
✨Showcase Your Customer Service Skills
This role is all about delivering high-quality customer service. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your communication skills and how you handle difficult situations with grace.
✨Understand Data Security Compliance
Since maintaining compliance with data security is crucial, make sure you understand the basics of data protection regulations. Be ready to discuss how you've adhered to these standards in previous roles, as this will show your commitment to safeguarding customer information.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.