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- Tasks: Lead the implementation of fleet solutions and manage customer vehicle services.
- Company: Join Solera, a global leader in SaaS and hardware solutions.
- Benefits: Flexible work arrangements, hybrid model, and opportunities for career growth.
- Why this job: Make an impact by delivering innovative products to top brands worldwide.
- Qualifications: Degree in Business or Engineering and 5+ years in large-scale implementations.
- Other info: Dynamic environment with a focus on collaboration and customer experience.
The predicted salary is between 45000 - 55000 £ per year.
About Solera: Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.
Role Overview: We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
- Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.
- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy.
- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.
- Serve as a technical expert, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.
- Gather customer requirements to deliver comprehensive and customer-focused solutions.
- Develop detailed Statements of Work based on customer requirements and expectations.
- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.
- Manage customer setups on our platform to align with customer specifications.
- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.
- Conduct training sessions for customers on newly delivered configurations when needed.
- Document test scenarios for configurations to support quality assurance efforts.
- Ensure cross-functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations.
- Provide third-level support for customer implementations, triaging and prioritizing support tickets as required.
- Oversee parts identification and ensure that the correct components are utilized in implementation processes.
- Manage contractors to ensure compliance with specifications and timelines.
Qualifications:
- University Degree in Business, Engineering, or a related field.
- 5+ years of experience in delivering large-scale implementation initiatives, ideally within the fleet or automotive sectors.
- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.
- Exceptional customer-facing skills, with a focus on collaboration and clear communication.
- Commercially aware, capable of supporting sales opportunities while optimizing cost-effectiveness.
- Strong interpersonal skills, with the ability to build effective relationships within the Professional Services team and with external stakeholders.
- Attention to detail and a commitment to excellence in every aspect of work.
- Proficiency in tools such as JIRA, Confluence, Salesforce, PowerBI and Office365.
- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).
What We Offer:
- An exciting opportunity to work with a global leader in SaaS and hardware solutions.
- The chance to deliver innovative products to a diverse range of clients, including some of the world’s biggest brands.
- Flexible work arrangements and a hybrid working model to support work-life balance.
Implementation Specialist (Fleet) employer: Solera Corporation
Contact Detail:
Solera Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (Fleet)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fleet solutions. Understand their products and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Implementation Specialist role. Keep it concise and engaging – think of it as telling a story that highlights your strengths and achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Implementation Specialist (Fleet)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fleet solutions and implementation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: As an Implementation Specialist, you'll need to communicate effectively with both technical and non-technical stakeholders. Use your application to demonstrate your ability to convey complex ideas clearly and concisely. We love a good storyteller!
Highlight Your Customer-Centric Approach: This role is all about delivering exceptional customer experiences. Share examples of how you've gone above and beyond for clients in the past. We’re looking for someone who truly understands the importance of customer satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Solera Corporation
✨Know Your Fleet Solutions
Before the interview, dive deep into the fleet solutions offered by the company. Understand how they work, their benefits, and any recent updates or innovations. This will help you speak confidently about how you can contribute to the implementation process.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight your ability to gather requirements and deliver tailored solutions, as this role is all about ensuring exceptional customer experiences.
✨Familiarise Yourself with Relevant Tools
Brush up on tools like JIRA, Confluence, Salesforce, and PowerBI. Being able to discuss your experience with these platforms will demonstrate your readiness to hit the ground running and show that you’re technically savvy.
✨Prepare for Technical Discussions
Expect to discuss technical aspects of fleet technologies, such as dashcams and telematics. Be ready to explain how you would communicate complex information to both technical and non-technical stakeholders, showcasing your ability to bridge the gap between different teams.