Administration Assistant/Clinical Coder in Lee-on-the-Solent

This post is for 24 hours per week and you will be responsible for undertaking a wide range of administrative duties, clinical coding and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the Administration Assistant/Clinical Coder. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• QOF Audits
• Process incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Process changes to patient registration, deduction of record and new patient registration
• Input data into the patients healthcare records as necessary
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Coding of documents

About us: Solent View Medical Practice cares for a population of 13000 patients. Our Clinical team consists of GPs, Advanced Nurse Practitioner, Nurse Prescribers, Practice Nurses, a Mental Health Nurse, Paramedics, a Physicians Associate, HCA's and GP Assistants with an excellent and proactive supporting team of Administrators and Receptionists. It is the aim of our Practice to provide high quality healthcare in a responsive, supportive, caring and courteous manner to all our patients, with a well-trained and motivated primary health care team.

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to:

• Answering of telephone
• Making appointments with and directing patients to, the most appropriate healthcare professional
• Filing and retrieval of medical records (electronic and manual)
• Record statistical information for audit
• Operation of clinical computer system
• Liaising with doctors, hospital trusts, ambulance personnel and community healthcare professionals where necessary
• Support the clinical and management team with administrative tasks
• Updating of patient records electronically as necessary with updates received
• Keep patients up to date with record updates
• Maintain a clean, tidy, effective working area at all times

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Qualifications: GCSE Mathematics & English (C or above) or equivalent

Experience:

• Excellent communication skills (written and oral)
• Flexible and cooperative
• Sensitive and empathetic in distressing situations
• Clear, polite telephone manner
• Ability to work as a team member and autonomously
• Experience of carrying out QOF Audits
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of working with the general public
• Clinical coding

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.