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- Tasks: Troubleshoot and manage support tickets for Windows, Mac, and Linux systems.
- Company: Prominent educational institution in Southampton with a focus on IT support.
- Benefits: Gain hands-on experience in IT operations and support.
- Why this job: Kickstart your IT career while working in a collaborative environment.
- Qualifications: Strong communication skills and teamwork experience are essential.
- Other info: Opportunity to learn about M365 and hybrid cloud technologies.
The predicted salary is between 30000 - 42000 £ per year.
A prominent educational institution in Southampton is seeking an IT support member for their service desk. The role involves troubleshooting, managing support tickets, and assisting in IT operations while supporting Windows, Mac, and Linux systems.
Knowledge of M365 and experience in virtualised hybrid cloud technologies are advantageous. Strong communication skills and teamwork experience are essential for success in this role, providing an excellent opportunity to start a career in IT.
IT Service Desk Specialist — Windows/Mac/Linux Support in Southampton employer: Solent University
Contact Detail:
Solent University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist — Windows/Mac/Linux Support in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at the institution on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on troubleshooting techniques for Windows, Mac, and Linux systems. We want to demonstrate our expertise right from the get-go.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine our communication skills. Remember, strong communication is key in this role, so let’s nail it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our experience with M365 and hybrid cloud technologies.
We think you need these skills to ace IT Service Desk Specialist — Windows/Mac/Linux Support in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Mac, and Linux systems. We want to see how your skills match the role, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your communication skills and teamwork experience make you a great fit for our service desk.
Show Off Your Technical Skills: If you've got knowledge of M365 or experience with virtualised hybrid cloud technologies, make sure to mention it! We love seeing candidates who are up-to-date with the latest tech trends.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Solent University
✨Know Your Systems
Make sure you brush up on your knowledge of Windows, Mac, and Linux systems. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your technical expertise and problem-solving skills.
✨Familiarise with M365 and Cloud Tech
Since knowledge of M365 and virtualised hybrid cloud technologies is advantageous, take some time to review these areas. Be ready to explain how you've used these tools in past roles or projects, as this could set you apart from other candidates.
✨Showcase Your Communication Skills
Strong communication is key for this role. Practice explaining complex IT concepts in simple terms, as you may need to assist users who aren't tech-savvy. Think of examples where you've successfully communicated with team members or clients to resolve issues.
✨Teamwork Makes the Dream Work
This position requires teamwork, so be prepared to share experiences where you've collaborated effectively with others. Highlight any group projects or support roles where you contributed to a positive outcome, demonstrating your ability to work well in a team environment.
