At a Glance
- Tasks: Ensure smooth operation of the Open Minds counselling service and support clients and counsellors.
- Company: Open Minds, a compassionate organisation dedicated to mental health support.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Other info: Dynamic role with the chance to work collaboratively and independently.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Experience in administration or coordination, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The counselling service administrator plays a central role in ensuring the smooth, ethical, and person‑centred operation of the Open Minds counselling service. The postholder provides high‑quality administrative, operational, and client‑facing support, working closely with the Clinical Lead and Head of Service to maintain safe, effective, and trauma‑informed service delivery. You will be the first point of contact for clients, counsellors, and external partners. You will schedule initial chats and initial assessments liaising with the Clinical Lead. You will also be handling confidential information in line with GDPR and safeguarding requirements. You will maintain an up‑to‑date overview of the service caseload, including waiting lists, allocations, and sessional activity, reporting on data and key performance indicators (KPIs).
About you
You will have administrative or co‑ordination experience ideally in a client facing role. You will have experience in collecting, organising and presenting data to support KPI reporting and service monitoring. You will need to be organised and able to manage multiple priorities and deadlines. You will have strong communication skills as well as excellent attention to details. You will have the ability to work collaboratively with a variety of clinical and operational colleagues, but also able to work independently and take initiative.
Team Administrator - Open Minds in Southampton employer: Solent Mind
As a Team Administrator at Open Minds, you will be part of a compassionate and dedicated team that prioritises ethical and person-centred care. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on the lives of our clients. Located in a vibrant community, we offer a unique chance to contribute to a vital service while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Administrator - Open Minds in Southampton
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Solent Mind. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Solent Mind.
We think you need these skills to ace Team Administrator - Open Minds in Southampton
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Solent Mind:Take some time to research Solent Mind and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Solent Mind
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Solent Mind's values and approach.
