At a Glance
- Tasks: Book appointments and provide vital support to patients in a busy office environment.
- Company: Join Solent Mind, the largest mental health charity in Hampshire, with a focus on wellbeing.
- Benefits: Competitive salary, flexible working options, and a supportive team culture.
- Other info: Opportunity for career growth within the NHS and a commitment to workplace wellbeing.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in a busy office, strong organisational skills, and a professional telephone manner.
The predicted salary is between 24975 - 26905 £ per year.
Salary: £24,975 – 26,905 per annum (pro rata for part time) (Solent Mind band B)
Hours: 37 hours per week with shift working within office hours (8am-8pm) (part-time can be considered)
Location: Eastleigh combined with home working (expected to work a minimum of 2 days per week in the office)
Interview Date: First interview online 17 and 18 June, second interview in person 23 June
About the role
This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to make sure patients can access the support they need. Some key duties include:
- Booking appointments via our patient database system within contractual targets
- Answering the main phone
- Monitoring messages for risk
- Other administrative duties
About you
This position is ideal for someone who has some experience in a busy office environment with admin responsibilities. You will need to be highly organised and able to work well under pressure as we are a large and extremely busy service. It is important you can work at a fast pace with a high level of accuracy when using patient databases systems. You will also need a professional telephone manner and ability to manage difficult situations with tact and empathy.
About us
Successful candidates will be employed by Solent Mind, and transfer across to NHS Hampshire and Isle of Wight trust in October through a TUPE process. Solent Mind is the largest mental health charity in Hampshire. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for Workplace Wellbeing Index 2022/2023 and has signed up to be a Mindful Employer.
Patient Contact Officer (NHS Talking Therapies) in Eastleigh employer: Solent Mind
Solent Mind is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, including the option for part-time hours and home working, employees can achieve a healthy work-life balance while contributing to meaningful mental health services in Eastleigh. The organisation's commitment to staff development and its recognition as a Mindful Employer further enhance its appeal as a place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Contact Officer (NHS Talking Therapies) in Eastleigh
✨Tip Number 1
Get to know the company! Research Solent Mind and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Patient Contact Officer, it’s crucial to sound professional and empathetic. Try role-playing with a friend to get comfortable managing difficult conversations.
✨Tip Number 3
Be ready for those tricky questions! Think about scenarios where you've had to work under pressure or manage multiple tasks. Prepare examples that highlight your organisational skills and ability to stay calm in stressful situations.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Patient Contact Officer (NHS Talking Therapies) in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in admin roles. We want to see how your skills match the key duties mentioned in the job description, so don’t hold back!
Showcase Your Organisational Skills:Since this role requires a high level of organisation, give examples of how you've managed tasks in busy environments before. We love seeing candidates who can juggle multiple responsibilities with ease!
Professional Communication is Key:Demonstrate your professional telephone manner in your application. Mention any experiences where you’ve had to handle difficult situations with empathy and tact, as this is crucial for the Patient Contact Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Solent Mind!
How to prepare for a job interview at Solent Mind
✨Know the Role Inside Out
Make sure you understand the key duties of a Patient Contact Officer. Familiarise yourself with booking appointments, using patient database systems, and handling calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires high levels of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. Highlight how you prioritised your workload and maintained accuracy, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Professionalism
Given the nature of the role, it's crucial to convey your ability to handle difficult situations with tact and empathy. Think of scenarios where you've had to manage sensitive conversations and be ready to discuss them during the interview.
✨Prepare for Online and In-Person Interviews
Since the first interview is online, ensure your tech is sorted out beforehand. For the second interview, practice good body language and eye contact. Being comfortable in both settings will show your adaptability and professionalism.
