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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/out experience.
- Company: Join a vibrant hotel environment where guest satisfaction is our top priority.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: This role offers a chance to make memorable first impressions and grow your career in hospitality.
- Qualifications: A warm demeanor, strong communication skills, and the ability to stay calm under pressure are essential.
- Other info: Opportunities for apprenticeships and bespoke training programs available.
We\’re looking for a Receptionist to be the public face of our hotel You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel. Your day to day; Greeting everyone of our guests with a welcoming smile Efficiently helping guests whilst the checking in and out Providing the highest level of hospitality Upselling of rooms and other facilities Informing the guests of the hotel’s facilities, offering advice and assistance when necessary Who are we looking for? As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you. To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you. In return, we are offering a rewarding role with scope for career progression along with; A competitive salary, negotiable dependent on experience Wagestream – the ability to access up to 40% of your wages as you earn them each week 28 days annual leave (rising to 33 days after 5 years) Health cash plan Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available Generous employee discounts Life assurance Bespoke training programmes accessible to all An engaging & supportive work environment
Receptionist employer: Solent Hotel & Spa
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. Practice how you would greet a guest and handle various scenarios, as this will demonstrate your ability to create a welcoming atmosphere.
✨Tip Number 2
Familiarize yourself with common hotel operations and services. Being knowledgeable about the facilities and offerings will help you provide better assistance to guests and show your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss how you handle stressful situations. Think of examples from past experiences where you remained calm under pressure, as this is crucial for a Receptionist in a busy environment.
✨Tip Number 4
Show your passion for guest experience by sharing stories of times you went above and beyond for someone. This will highlight your commitment to providing exceptional service, which is key for this position.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as a warm demeanor and strong communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you provided exceptional guest experiences or managed front desk operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest service. Mention specific examples of how you've created positive experiences for customers in the past and express your enthusiasm for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Receptionist role.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your Warmth
As a Receptionist, your demeanor is crucial. Practice greeting with a genuine smile and friendly tone, as this will set the tone for your interview and demonstrate your ability to create a welcoming atmosphere.
✨Demonstrate Your Communication Skills
Prepare to showcase your strong communication abilities. Think of examples where you effectively assisted guests or resolved issues, as this will highlight your capability to provide excellent service.
✨Stay Calm Under Pressure
Expect questions that assess how you handle stressful situations. Share specific instances where you remained composed and managed unexpected challenges, reflecting your ability to thrive in a busy environment.
✨Know the Hotel's Offerings
Familiarize yourself with the hotel’s facilities and services. Being able to discuss these confidently during your interview will show your enthusiasm for the role and your readiness to inform and assist guests.
