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- Tasks: Be the friendly face of our spa, greeting guests and providing top-notch hospitality.
- Company: Join a vibrant spa team dedicated to creating a welcoming atmosphere for all guests.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: This role offers a chance to make a positive impact on guest experiences in a supportive environment.
- Qualifications: A warm demeanor, strong communication skills, and a passion for guest service are essential.
- Other info: Training provided for pool operations; career progression opportunities available.
The predicted salary is between 24000 - 33600 £ per year.
An approachable and enthusiastic Spa Assistant wanted to be part of our Spa Receptionist team to provide the warmest of welcomes. We’re looking for you to join out Spa Receptionist team to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes. Your day to day; Greeting everyone of our guests with a welcoming smile Providing the highest level of hospitality Upselling of treatments, products and other facilities Informing the guests of the spa’s facilities, offering advice and assistance when necessary Ensuring spa procedures are followed Who are we looking for? As part of the Spa Receptionist team, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained. If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you. In return, we are offering a rewarding role with scope for career progression along with; A competitive salary, negotiable dependent on experience Wagestream – the ability to access up to 40% of your wages as you earn them each week 28 days annual leave (rising to 33 days after 5 years) Health cash plan Generous employee discounts Life assurance Employee Assistance Programme Enhanced maternity and paternity pay Apprenticeships available Bespoke training programmes accessible to all An engaging & supportive work environment
Leisure Assistant employer: Solent Hotel & Spa
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Make sure to showcase your warm demeanor and enthusiasm during any interactions you have with our team or during the application process. This role is all about creating a welcoming atmosphere, so let your personality shine!
✨Tip Number 2
Familiarize yourself with common spa treatments and products. Being knowledgeable will not only help you in upselling but also in providing guests with informed advice, which is key to enhancing their experience.
✨Tip Number 3
Demonstrate your ability to stay calm under pressure. Think of examples from your past experiences where you successfully managed unexpected situations, as this will show us that you can handle the dynamic environment of our spa.
✨Tip Number 4
Highlight any previous customer service experience you have, especially in hospitality or wellness settings. This will help us see how you can contribute to providing the highest level of hospitality to our guests.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Leisure Assistant position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as being approachable and enthusiastic.
Highlight Relevant Experience: In your application, emphasize any previous experience in hospitality or customer service roles. Share specific examples of how you provided excellent guest experiences and handled unexpected situations calmly.
Showcase Your Personality: Since the role requires a warm demeanor, make sure your application reflects your personality. Use friendly and engaging language to convey your enthusiasm for the position and your passion for providing great guest experiences.
Tailor Your Application: Customize your CV and cover letter to align with the job requirements. Mention specific skills that relate to the role, such as communication skills, ability to upsell, and knowledge of spa facilities, even if it’s something you can learn on the job.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your Warmth
As a Spa Assistant, your demeanor is crucial. Make sure to greet the interviewer with a genuine smile and maintain a friendly tone throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Your Communication Skills
Emphasize your strong communication abilities. Share examples of how you've effectively interacted with customers in previous roles, especially in high-pressure situations. This will show that you can handle unexpected circumstances with ease.
✨Demonstrate Your Knowledge of Spa Services
Familiarize yourself with the spa's treatments and facilities before the interview. Being able to discuss these confidently will not only impress the interviewer but also show your enthusiasm for the role and commitment to providing excellent guest experiences.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with an unhappy guest or managing multiple tasks at once. Practice your responses to showcase your problem-solving skills and ability to remain calm under pressure.
