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- Tasks: Welcome guests, provide hospitality, and upsell spa treatments in a vibrant environment.
- Company: Join a dynamic spa team focused on exceptional guest experiences.
- Benefits: Enjoy flexible wage access, generous leave, health plans, and bespoke training.
- Why this job: Be the friendly face of our spa and make a positive impact on guests' experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Training provided for pool operations; perfect for those passionate about customer service.
The predicted salary is between 20000 - 30000 £ per year.
An approachable and enthusiastic Leisure Assistant wanted to provide the warmest of welcomes.
We\’re looking for a friendly and dedicated Leisure Assistant to join our team, working in a busy and vibrant spa. In this role, you will help ensure the safety and wellbeing of all guests while maintaining standards across our spa facilities. You will be a welcoming presence for every visitor, supporting a relaxed and enjoyable experience from the moment they arrive.
Your day to day;
Who are we looking for?
As a leisure assistant, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.
You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will become a pool responder as well as completing regular pool tests and pool plant operations, all of which will be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
Leisure Assistant employer: Solent Hotel & Spa
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Familiarise yourself with the spa industry and current trends. Knowing about popular treatments and products can help you engage with guests and upsell effectively during your interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing with friends or family can help you feel more comfortable and confident when interacting with guests.
✨Tip Number 3
Showcase your enthusiasm for the role by visiting spas and experiencing their services. This will give you insights to discuss during your interview and demonstrate your genuine interest.
✨Tip Number 4
Prepare to discuss how you handle pressure and unexpected situations. Think of examples from past experiences where you remained calm and provided excellent service, as this is crucial for the role.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Leisure Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the spa environment. Mention specific experiences where you provided excellent customer service or handled challenging situations, showcasing your approachability and calmness under pressure.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include examples of how you have successfully upsold products or services, as well as any experience you have with spa facilities or similar environments.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your Enthusiasm
As a Leisure Assistant, your enthusiasm for the role is crucial. Make sure to express your passion for providing excellent guest experiences during the interview. Share examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you effectively communicate with guests and team members. You might want to share specific instances where your communication skills helped resolve a situation or enhance a guest's experience.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and unexpected situations. Think of examples from your past experiences where you remained calm and collected under stress. This will show your potential employer that you can handle the busy environment of a spa.
✨Research the Spa's Offerings
Familiarise yourself with the spa's treatments, products, and facilities before the interview. Being knowledgeable about what the spa offers will not only impress your interviewers but also allow you to provide informed advice to guests if you secure the position.
