Go Superfoods, we're proud to be part of Solent, a pioneering FMCG group on a mission to inspire, manufacture and deliver products that help people feel better in a sustainable way. Our focus is on sourcing and supplying high-quality superfood ingredients, blends and brands to nourish healthier lifestyles around the world. Backed by Solent's global scale and entrepreneurial spirit, we thrive on innovation across our Nutrition & Wellness division while staying true to what matters: natural, sustainable, feel-good nutrition. Join a diverse, growing team where your work can drive real impact, supporting better choices, healthier people, and a healthier planet
GO Superfoods Ltd is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk, direct to consumers via Retailers/Amazon and as private label. We are the BRAND behind many UK and European superfood brands. We are on a mission to make healthy eating easier, to make a meaningful social impact and to become the leading superfood business
LOCATION: Hybrid (3 days per week in Christchurch, Dorset as required)
Purpose of the role:
As an eCommerce Account Executive, you'll play a key role in supporting and growing our Amazon business, working closely with the Ecommerce Manager to optimise performance across Amazon UK & EU and other digital channels. This is an ideal opportunity for someone who already understands the fundamentals of Amazon Seller Central and is looking to deepen their commercial, analytical, and marketplace management skills
Working across brands including Sevenhills Wholefoods, you'll gain hands‑on experience in catalogue management, Amazon advertising support, content optimisation, digital merchandising, and marketplace trading. You'll collaborate with internal teams to ensure products are accurately represented online and that stock, pricing, and promotional activities are executed effectively
We are looking for someone who is early in their career with a strong focus on Amazon, who is keen to develop their skills and build their experience within the role
Key Responsibilities:
Amazon account management:
- Manage the Amazon premium seller support relationship, including performance notifications and account escalations
- Manage Seller Central cases through to resolution
- Audit Amazon fees, including FBA fees, storage fees and chargebacks
- Ensure compliance with Amazon policies and marketplace best practices
- Monitor and assist with marketplace compliance requirements, including EPR and ERP
- Support product compliance activities, including documentation and listing requirements
- Monitor and maintain Amazon Account Health metrics
- Implement pricing updates and strategies
- Execution of deals and brand tailored promotions
- Manage Subscribe & Save programme
- Monitor Pan-EU and marketplace eligibility requirements
- Identify and resolve product restrictions and listing issues
- Monitor unsellable inventory and recommend corrective actions
- Maintain strong catalogue health and listing accuracy
- Support aged inventory & overstocks clearance
- Identify, track and submit claims for shipment shortages and lost inventory
- Audit Amazon logistics, fulfilment and storage charges to identify cost recovery opportunities
- Create, update and optimise listings to improve visibility and organic search ranking
- Review item data quality reports and maintain accurate product information
- Manage product variations and catalogue structure
- Resolve catalogue suppression issues and stranded listings
- Ensure product categories, attributes and search terms are accurate and optimised
- Support localisation and maintenance of listings across UK and EU marketplace
Ecommerce account management
- Support execution of sales channels including Shopify and Amazon multi-channel fulfilment
- Create and maintain product listings across ecommerce platforms
- Execute pricing updates and promotional activity
- Support ongoing website merchandising and ecommerce best practice
New Product Development & Range Management
- Manage ecommerce new product marketplace launch and process tracker
- Support Amazon-first product testing initiatives
- Conduct competitor pricing and assortment reviews
- Audit packed product cost prices and maintain pricing accuracy
- Collaborate with Supply Chain and Product teams on SKU, barcode & SAP implementation
Analytics & Performance
- Maintain regular reporting on key KPIs including sales, traffic, conversion and pricing data
- Monitor inventory performance metrics, including IPI
- Track promotional performance
About you:
- 1-2 years' experience working with Amazon Seller Central in an eCommerce, marketplace, or digital commerce role
- Experience supporting the management and growth of Amazon product listings and account performance
- Exposure to sales reporting, performance analysis, and identifying opportunities to improve revenue and conversion
- Experience assisting with promotions, pricing updates, catalogue management, and content optimisation
- Strong numerical and analytical skills with confidence using Excel and data to support decision-making
- Experience collaborating with marketing, supply chain, operations, or customer service teams
- Experience in FMCG, food, health, wellness sectors is advantageous
- Enthusiastic about developing deeper expertise in Amazon, eCommerce trading, and marketplace growth
- Highly organised with strong attention to detail and the ability to manage multiple priorities
- Proactive and solutions‑focused, with a willingness to take ownership and learn
- Commercially minded, with an interest in understanding the drivers of online sales performance
- Comfortable analysing data and turning insights into actionable recommendations
- Strong communication skills and ability to work effectively with cross‑functional teams
- Passionate about eCommerce and staying up to date with marketplace trends and best practices
What we offer:
- Competitive salary with annual salary reviews
- 25 days holiday per annum, increasing to 27 days after 3 years' service and 30 days after 5 years' service
- Extensive benefits programme including buying additional holiday, medical cash plan, access to mental health support and many other benefits
- Flexible hours and work from home available to all staff with an office presence ideally once a week
- Great learning and development and progression opportunities Yearly bonus structure (based on company targets)
- Enhanced Maternity and Paternity Leave
- Generous Company Sick Pay
- Pension Scheme Contribution
- Annual Social Events
- Cycle to Work scheme
- Free parking on Christchurch Quay
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Ecommerce Account Executive in Poole employer: Solent Group
Solent Group is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the National Account Executive role based in Christchurch, Dorset. With a strong emphasis on employee growth, we offer extensive learning and development opportunities, competitive salaries, and a generous benefits programme, including hybrid working flexibility and a yearly bonus structure. Join us to be part of a forward-thinking team that values extraordinary contributions and supports your career progression in the fast-paced Health, Beauty & Household sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Account Executive in Poole
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Solent Group are looking for when hiring for a Ecommerce Account Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Solent Group for the Ecommerce Account Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Solent Group as a Ecommerce Account Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Solent Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Account Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Solent Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Solent Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Solent Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Solent Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Solent Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Solent Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
