Ecommerce Sales Manager - Multi Channel (Amazon focused) in Christchurch

Go Superfoods is part of Solent, a pioneering FMCG group on a mission to inspire, manufacture and deliver products that help people feel better in a sustainable way. Our focus is on sourcing and supplying high-quality superfood ingredients, blends and brands to nourish healthier lifestyles around the world. Backed by Solent's global scale and entrepreneurial spirit, we thrive on innovation across our Nutrition & Wellness division while staying true to what matters: natural, sustainable, feel-good nutrition. Join a diverse, growing team where your work can drive real impact, supporting better choices, healthier people, and a healthier planet.

GO Superfoods Ltd is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk, direct to consumers via Retailers/Amazon and as private label. We are on a mission to make healthy eating easier, to make a meaningful social impact and to become the leading superfood business.

Location: Hybrid (1 day per week in Christchurch, Dorset as required).

Purpose of the role

Passionate about elevating brand performance on Amazon and driving premium growth within the health, wellness, and natural products category? Ready to advance your expertise within a fast-scaling, innovation-focused consumer brand portfolio? In this role, you'll take full ownership of marketplace and digital channel performance - applying data-driven sales analysis, catalogue and assortment optimisation, inventory and supply coordination, and sharp trading execution to fuel strong, sustainable growth.

As the eCommerce Sales Manager, you'll be responsible for day-to-day commercial performance across all digital platforms, with a particular focus on Amazon, ensuring products, pricing, promotions, and content are optimised to maximise revenue and improve margins. Working closely with the Head of Commerce, you'll play a critical role in scaling our Amazon UK & EU business and strengthening the digital presence of our brands across key eCommerce channels.

Key Responsibilities

• Deliver weekly, monthly, and quarterly revenue and margin targets across all eCommerce channels.
• Own trading execution: pricing updates, promotions, merchandising, and product availability.
• Run weekly trading reviews with insights on performance drivers, risks, and opportunities.
• Maintain and monitor core KPIs, flagging variances and recommending corrective actions.
• Support budgeting and forecasting by providing accurate trading data and insight.
• Execute commercial initiatives and projects defined by the Head of ECommerce.
• Produce weekly and monthly dashboards covering sales, margin, advertising performance, and operational KPIs.
• Analyse trading data to identify growth levers and provide actionable recommendations.

Amazon Trading & Operations

• Manage day-to-day Amazon operations including listings, content, inventory, advertising inputs, promotions, and compliance.
• Ensure product detail pages are fully optimised for visibility, conversion, and brand consistency.
• Track and report on Amazon performance metrics (traffic, conversion, ACOS, TACOS, Buy Box, inventory health).
• Implement best practices and process improvements to drive operational efficiency.
• Stay up to date on Amazon programme and policy changes, advising the Head of Commerce on risks and opportunities.

Cross-Functional Collaboration

• Coordinate with marketing to ensure alignment between trading priorities, advertising, and promotions.
• Partner closely with supply chain to maintain optimal stock levels and resolve availability issues.
• Support technical and regulatory compliance by ensuring listings and claims meet requirements.
• Collaborate with customer service on D2C issues and customer experience improvements.
• Maintain relationships with external partners, agencies, and platform account managers as needed.

Experience

• Minimum 5 years' experience in eCommerce marketplace management (Amazon essential).
• Proven experience driving growth on products/brands through Amazon.
• Strong commercial and analytical skills with understanding of P&L drivers.
• Experience managing promotions, pricing, content optimisation, and trading calendars.
• Background working cross-functionally with supply chain, operations, marketing, and product teams.
• Experience in FMCG, food, health, wellness, or similar categories (preferred).

Personal Profile

• Amazon expert, covering listings, pricing, promotions, FBA, content and reporting.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Bias for action with a proactive, problem-solving mindset.
• Customer-centric approach to decision-making.
• Data-driven decision making and proactive identification of new growth opportunities.

What we offer

• Competitive salary with annual salary reviews.
• 25 days holiday per annum, increasing to 27 days after 3 years' service and 30 days after 5 years' service.
• Extensive benefits programme including buying additional holiday, medical cash plan, access to mental health support and many other benefits.
• Flexible hours and work from home available to all staff with an office presence ideally once a week.
• Great learning and development and progression opportunities.
• Yearly bonus structure (based on company targets).
• Enhanced Maternity and Paternity Leave.
• Generous Company Sick Pay.
• Pension Scheme Contribution.
• Solent social events run by our in-house Social Team.
• Cycle to Work scheme.