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For Companies At a Glance
- Tasks: Handle service requests, troubleshoot issues, and ensure customer satisfaction.
- Company: Join a dynamic team focused on delivering top-notch technical support.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a fast-paced environment with a supportive team.
- Why this job: Make a difference by helping customers solve their tech problems.
- Qualifications: 2 years of customer service experience or a relevant degree required.
The predicted salary is between 25000 - 32000 £ per year.
Technical Customer Service Advisor is responsible for handling service requests, creating service orders, and ensuring customer satisfaction for technical services. The role involves direct communication with customers and sales representatives, troubleshooting, and gathering feedback to improve products and processes.
Key Responsibilities
- Receive and log service requests by phone (50% of time)
- Perform remote first-level troubleshooting to resolve simple issues (20%)
- Handle other customer inquiries regarding service status and complaints (20%)
- Back-up Customer Service activities (10%)
Education
- High School diploma or equivalent (minimum requirement)
Experience
- Minimum 2 years of customer service experience or university degree
- Proficiency in English, written and verbal communication
- Experience in technical customer service
- Ability to work in a dynamic team environment
- Capability to work within established procedures with moderate supervision
- Problem-identification skills in straightforward situations
- Basic computer skills with accurate keyboarding; experience with MS Word, Excel, and email
- Preferred knowledge of SAP/ERP systems
Technical Customer Service Rep employer: Solenis
Contact Detail:
Solenis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Rep
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially those related to technical customer service. This will help us show that you're genuinely interested and ready to tackle any questions they throw your way.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves first-level troubleshooting, brush up on common technical issues and how to resolve them. We can even role-play some scenarios to get you comfortable with handling customer inquiries.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. We want to see how you can handle customer complaints and inquiries with ease.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Customer Service Rep
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical skills you have. We want to see how your background fits the role of a Technical Customer Service Rep, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Communication Skills: Since this role involves direct communication with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Solenis
✨Know Your Stuff
Make sure you brush up on your technical knowledge and customer service skills. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've handled similar situations in the past.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and technical support. Think about scenarios where you successfully resolved issues or improved customer satisfaction, and be prepared to share those stories.
✨Show Off Your Communication Skills
Since this role involves direct communication with customers, practice articulating your thoughts clearly and concisely. Use examples that demonstrate your ability to explain technical concepts in an easy-to-understand manner.
✨Be a Team Player
Highlight your experience working in dynamic team environments. Share examples of how you've collaborated with colleagues or supported customer service activities, showing that you're adaptable and ready to contribute to the team's success.