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- Tasks: Handle service requests, troubleshoot issues, and ensure customer satisfaction.
- Company: Join a dynamic team at Solenis, a leader in technical services.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and ongoing training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and improving products.
- Qualifications: Customer service experience or relevant degree; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Technical Customer Service Advisor is responsible for handling service requests, creating service orders, and ensuring customer satisfaction for technical services. The role involves direct communication with customers and sales representatives, troubleshooting, and gathering feedback to improve products and processes.
Key Responsibilities
- Receive and log service requests by phone (50% of time)
- Perform remote first-level troubleshooting to resolve simple issues (20%)
- Handle other customer inquiries regarding service status and complaints (20%)
- Back-up Customer Service activities (10%)
Education
- High School diploma or equivalent (minimum requirement)
Experience
- Minimum 2 years of customer service experience or university degree
- Proficiency in English, written and verbal communication
- Experience in technical customer service
- Ability to work in a dynamic team environment
- Capability to work within established procedures with moderate supervision
- Problem-identification skills in straightforward situations
- Basic computer skills with accurate keyboarding; experience with MS Word, Excel, and email
- Preferred knowledge of SAP/ERP systems
Knowledge & Skills
- Self-awareness and proactive mindset
- Willingness to take on new opportunities and challenges with urgency
- Ability to build trust and confidence with others
- Strong customer relationship building and delivering customer-centric solutions
- Collaboration skills
- Excellent listening and communication skills
- Multi-tasking and prioritisation with comfort in rapid change
- IT skills with MS Office and Salesforce
- Social competence and teamwork
- Service-oriented communication and handling difficult telephone conversations
Benefits
- Competitive base salary, annual bonus scheme, and enhanced company pension scheme
- Company vehicle
- Private healthcare and life assurance
- Employee assistance program
- Ongoing training, development, and support
Equal Opportunity Employer
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity / affirmative action employer. Diversity is valued and no discrimination is tolerated on the basis of age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Technical Customer Service Rep in Northampton employer: Solenis
Contact Detail:
Solenis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Rep in Northampton
✨Tip Number 1
Get to know the company inside out! Research Solenis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries and troubleshooting, make sure you can explain technical issues in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Solenis. Good luck!
We think you need these skills to ace Technical Customer Service Rep in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Service Rep role. Highlight your relevant experience in customer service and any technical skills you have that match the job description.
Show Off Your Communication Skills: Since this role involves a lot of direct communication, let your written application reflect your excellent English skills. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you have the problem-identification skills we’re looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Solenis
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've handled similar situations in the past. This will show that you're not just a people person, but also technically savvy.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand customer needs, which is crucial for a Technical Customer Service Rep.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide effective solutions.
✨Be Personable and Professional
Remember, this role involves direct communication with customers. Practice your service-oriented communication style and be ready to handle difficult conversations. Show that you can build trust and rapport, even over the phone.