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- Tasks: Be the go-to person for customer inquiries and technical support.
- Company: Join Solenis, a global leader in water and hygiene solutions.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and ongoing training.
- Other info: Dynamic team environment with opportunities for growth and inclusivity.
- Why this job: Make a positive impact while developing your customer service skills.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimise environmental impact, and create cleaner and safer environments.
Technical customer service advisor is serving as the frontline contact between a company and its customer. TCS advisor is responsible for handling service requests, creating service orders, handling inquiries, complaints and ensuring overall customer satisfaction for technical services. Primary goal is to build and maintain positive relationship with customer and sales rep. Additionally, TCS advisors play a crucial role in gathering feedback and insights to help improve products, services, and processes within the organization.
Key Accountabilities/Essential Functions of the Job:- Handling of incoming service requests which includes receiving requests by phone and logging in requests in case management (50%)
- Remote diagnosis and 1st level troubleshooting to solve simple issues directly (20%)
- Handle other customer inquiries received by phone (status of service, TCS related complaints) (20%)
- Back-up activities for Customer service (10%)
- High School diploma or equivalent is the minimum requirement
- Minimum 2 years prior Customer Service Experience or university degree
- Good English skills, written and verbal communication skills
- Experience in technical customer service
- Capable of working in a dynamic team environment
- Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
- Identifies problems and relevant issues in straightforward situations
- Basic Computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email
- SAP / ERP system knowledge preferred
- Demonstrates self-awareness
- Takes on new opportunities and tough challenges with a sense of urgency
- Build trust by gaining confidence of others
- Able to build strong customer relationships and deliver customer-centric solutions
- Capable to build collaborative relationships
- Strong listening and communication skills
- Able to multi-task, prioritise and comfortable with rapid change
- IT skills (MS Office, Salesforce)
- Good written and spoken English
- Social competence and ability to work in a team
- Communicative and service-oriented
- Able to run difficult telephone conversations
- Competitive base salary, Annual bonus scheme and Enhanced company pension scheme
- A company vehicle
- Private healthcare and Life assurance
- Employee Assistance
- Ongoing training, development and support
At Solenis, we're proud of our purpose-driven culture and our commitment to innovation and sustainability. If you're ready to take your account management career to the next level while making a positive environmental impact, we'd love to hear from you. We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. At Solenis, we recognise that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Technical Customer Service Rep employer: Solenis LLC
Contact Detail:
Solenis LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Rep
✨Tip Number 1
Get to know the company inside out! Research Solenis and its products so you can speak confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Technical Customer Service Rep, you'll need to handle inquiries and complaints effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Solenis team.
We think you need these skills to ace Technical Customer Service Rep
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Service Rep role. Highlight your relevant experience, especially in customer service and technical support, to show us you're the right fit!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your written and verbal communication skills. Use clear, concise language in your application to reflect how you would communicate with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service settings. This will help us see your potential to handle inquiries and complaints effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Solenis!
How to prepare for a job interview at Solenis LLC
✨Know Your Stuff
Make sure you brush up on the technical aspects of customer service. Familiarise yourself with common troubleshooting techniques and the products Solenis offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to build strong relationships with customers, which is key for a Technical Customer Service Rep.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Highlight your thought process and how you approached each situation. This will illustrate your ability to handle inquiries and complaints effectively.
✨Be Personable and Engaging
Remember, this role is all about building relationships. Be friendly and approachable during the interview. Smile, maintain eye contact, and engage with the interviewer to convey your customer-centric attitude and social competence.