At a Glance
- Tasks: Install, maintain, and repair dosing and dispensing equipment at customer sites.
- Company: Join Diversey - Solenis, a leader in innovative cleaning technologies.
- Benefits: Competitive pay, comprehensive benefits, and growth opportunities.
- Other info: Enjoy a hybrid work model with a focus on safety and service excellence.
- Why this job: Make a real impact while solving complex challenges in a dynamic environment.
- Qualifications: 2+ years in electrical or mechanical engineering and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
As a Field Service Engineer, you will install, maintain and repair Diversey dosing and dispensing equipment as well as TASKI floorcare machines at customer sites. You will deliver exceptional technical service, maximise first‐time fix rates, and ensure customers receive a safe, efficient and professional experience every time. This is a field‐based role requiring strong technical ability, independence and a commitment to service excellence.
Key Responsibilities- Install, maintain and repair dosing and dispensing equipment and TASKI floorcare machines for Diversey customers.
- Attend customer sites for breakdowns, planned maintenance and installation visits.
- Deliver consistently high levels of customer service to internal and external stakeholders.
- Monitor and maintain van stock levels to support a strong first‐time fix rate.
- Minimise equipment downtime by using remote diagnosis and remote fix options where possible.
- Plan daily work efficiently to maximise productivity and meet customer expectations.
- Maintain PPE and ensure a safe working environment for yourself and customers at all times.
- Keep Salesforce updated with job details, parts used, incomplete tasks and follow‐up requirements.
- Communicate effectively with the Planning team regarding parts, scheduling and job status.
- Participate fully in all training provided to maintain and develop technical skill levels.
- Minimum 2 years’ experience in electrical or mechanical engineering (e.g., automotive, mobility equipment, forklifts, motorcycles, white goods, boilers, etc.).
- Strong focus on quality, safety and service excellence.
- Ability to work independently and use your own initiative.
- Keen eye for detail and a methodical approach to problem‐solving.
- Confident communicator with customers and internal teams.
- Full UK Driving Licence (essential).
- High first‐time fix rate supported by strong van stock management.
- Safe, efficient and professional service delivery on every customer visit.
- Accurate and timely updates in Salesforce.
- Positive customer feedback and strong working relationships.
- Continuous improvement in technical capability through training and hands‐on experience.
At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.
Field Engineer Dosing & Dispensing in Plymouth employer: Solenis LLC
Solenis LLC is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for a Key Account Manager in the UK. With a strong focus on innovation in industrial water treatment, employees benefit from comprehensive perks, a supportive work culture, and ample opportunities for career advancement. Join us to be part of a forward-thinking team that values your contributions and fosters a collaborative environment.
