At a Glance
- Tasks: Engage with customers, build relationships, and promote our cleaning solutions.
- Company: Join Diversey, a leader in innovative cleaning technologies.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for growth.
- Other info: Hybrid working model with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact by supporting essential services in various industries.
- Qualifications: B2B sales experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for the Food & Beverage industry. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.
Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc.
If you’re a people-person who loves turning conversations into long‐term partnerships, this could be the perfect next step in your sales career. We’re looking for an Inside Sales Account Manager to support and grow a portfolio of Building Services and Facilities Management customers, supplying them with our trusted range of professional cleaning chemicals and cleaning machinery. You’ll be the voice of our business — building relationships, spotting opportunities, and delivering exceptional service. Most interactions will be via phone and email, with occasional face‐to‐face meetings to strengthen key customer relationships.
What You’ll Be Doing
- Proactive customer outreach — Engage your FM and Building Services accounts to promote our cleaning chemicals and machinery, driving growth across your portfolio.
- Relationship building — Build trusted relationships with stakeholders at both site and head‐office level.
- Account planning — Use sales data to create tailored business plans and identify upsell and cross‐sell opportunities.
- Solution selling — Understand customer needs and recommend the right cleaning products and machinery to add value.
- Team collaboration — Work closely with Regional Sales to support product trials, demonstrations, and on‐site service.
- Campaign execution — Partner with Marketing on targeted campaigns to promote key product ranges.
- Customer care — Communicate proactively about stock issues or delays and offer suitable alternatives.
- Complaint resolution — Record, manage, and resolve customer concerns to ensure complete satisfaction.
- Price updates — Confidently communicate and implement annual price increases.
- Occasional site visits — Meet customers in person to strengthen relationships and support key initiatives.
What You’ll Bring
- B2B inside sales experience — Proven success managing and growing customer accounts.
- Relationship‐building skills — Comfortable engaging customers at all levels via phone and email.
- Strong communication — Clear, confident verbal and written communication.
- Excel basics — Able to work with spreadsheets and simple data sets.
- Financial awareness — Confident analysing sales reports and spotting trends.
- Full UK driving licence — Essential for occasional customer visits.
- Local proximity — You must live within commuting distance of Northampton.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.
Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Internal Account Manager in Northampton employer: Solenis LLC
At Diversey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility while you engage with a diverse portfolio of clients in the Building Services and Facilities Management sectors. With a strong commitment to employee growth, comprehensive benefits, and a focus on inclusivity, we empower our team members to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Northampton
✨Tip Number 1
Get to know the company inside out! Research Diversey and their products, especially in the cleaning and hygiene sector. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Since you'll be engaging with customers over the phone and email, make sure you can confidently communicate how Diversey's solutions can meet their needs. Role-play with a friend or use a mirror to refine your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before applying can give you insider knowledge and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Account Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Internal Account Manager role. Highlight your B2B inside sales experience and relationship-building skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. We want to see your strong communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Solenis LLC
✨Know Your Products
Familiarise yourself with Diversey's range of cleaning chemicals and machinery. Understand their features, benefits, and how they solve customer problems. This knowledge will help you confidently discuss solutions during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication style and how it has helped you engage with customers at various levels, as this is crucial for the Internal Account Manager position.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with account planning and solution selling. Use specific metrics or achievements to illustrate how you've driven growth in past roles, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer care and how they handle complaint resolution. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
