At a Glance
- Tasks: Resolve customer issues, enhance relationships, and drive satisfaction through proactive solutions.
- Company: Join Diversey, a Solenis Company, known for innovative cleaning technologies.
- Benefits: Competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
- Other info: Dynamic team culture with a focus on professional development and collaboration.
- Why this job: Make a real impact by solving complex challenges and improving customer experiences.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
We're currently looking for a Customer Service Representative.
Position SummaryA Customer Service Rep serves as a more experienced and knowledgeable point of contact for customers. Their overview and overall purpose involve Advanced Issue Resolution, Process improvement, and Customer Service Management. The purpose of CSRs is to provide service, contribute to continuous improvement efforts, and cultivate strong relationships with Customers to drive satisfaction and loyalty.
Key Responsibilities- Handle customer complaints or issues related to sales and ensuring prompt resolution.
- Develop and maintain strong relationships with customers through regular communication.
- Anticipate customer needs and proactively offer solutions or suggestions to enhance their experience.
- Personalize interactions to make customers feel valued and appreciated.
- Monitor customer accounts for any changes or issues and take proactive steps to address them.
- Identify opportunities to optimize customer accounts and maximize sales potential.
- Handle escalated issues and resolve complex problems effectively.
- Collaborate with other departments to address customer concerns and improve processes.
- Provide feedback to management regarding areas for improvement.
- Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).
- Continuously enhance skills and knowledge through training, workshops, or professional development opportunities.
- Support sales team by answering inquiries, providing information, and assisting with order processing.
- Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
- High School diploma or equivalent.
- 4+ years Customer Service Experience (internal/external) recommended.
- Advanced problem-solving abilities to handle complex customer issues.
- Experienced in using MS Word, Excel, Internet applications including email.
- ERP systems (SAP/JDE/AS400) is beneficial but training will be provided.
- Fluent in English with strong written and verbal communication skills.
- Strong decision-making skills.
- Ability to adapt to changing situations and handle ambiguity.
- Ability to listen to others and understand their needs.
- Effective communication and time management skills.
- Willingness to collaborate with colleagues across departments to address customer needs and improve service quality.
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you.
At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.
Customer Service Representative 9 MFTC employer: Solenis LLC
At Diversey - Solenis, located in Northampton, we pride ourselves on being an exceptional employer that values our people as our greatest asset. We offer competitive compensation and comprehensive benefits, alongside a vibrant work culture that fosters professional growth and development. Join us to be part of a team that not only addresses complex challenges but also prioritises employee satisfaction and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative 9 MFTC
✨Tip Number 1
Get to know the company inside out! Research Diversey and their products, especially in cleaning and hygiene technologies. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves advanced issue resolution, think of examples from your past experiences where you successfully handled customer complaints or complex issues. Be ready to share these during your interview.
✨Tip Number 3
Show off your communication skills! As a Customer Service Representative, you'll need to build strong relationships with customers. Prepare to demonstrate how you can personalise interactions and make customers feel valued.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Diversey.
We think you need these skills to ace Customer Service Representative 9 MFTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and customer relationship management.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Highlight Your Experience:Don’t forget to mention any previous customer service experience you have, especially if it involved handling complaints or complex issues. This will show us that you’re capable of managing the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Solenis LLC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially advanced issue resolution and relationship building. Be ready to share examples from your past experiences where you successfully handled complaints or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex customer issues. Highlight your decision-making process and how you adapted to changing situations, as this will demonstrate your ability to handle ambiguity effectively.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Use role-play with a friend or family member to simulate interview questions, ensuring you convey your ideas in a structured manner.
✨Research Diversey and Its Values
Familiarise yourself with Diversey’s mission and values, particularly their commitment to innovation and customer satisfaction. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
