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- Tasks: Analyse customer service data and drive improvements for a seamless experience.
- Company: Join the Soleil Group, a dynamic leader in warehousing and logistics across the UK and Europe.
- Benefits: Enjoy hybrid working, competitive salary, casual dress, and a supportive team culture.
- Why this job: Be part of a friendly team that values collaboration and continuous improvement in customer service.
- Qualifications: Bachelor's degree in a relevant field and 2+ years in customer service or analytics required.
- Other info: Work 37.5 hours a week with flexible hours and opportunities for personal growth.
The predicted salary is between 23000 - 30000 £ per year.
The Soleil Groupis a dynamic, growth-focused organisation dedicated to providing best-in-class warehousing, logistics, and supply chain solutions across the UK and Europe. The company offices are based in Wrexham, North Wales.
We are currently looking to recruitCustomer Service Analystto join our small and friendly team and report to the Customer Service Manager.
This role is responsible for analysing customer service data, identifying trends, and driving continuous improvements in service delivery.
The ideal candidate will bridge the gap between customer expectations and operational performance, ensuring a seamless and efficient customer experience.
Essential qualifications / skills:
- Strong analytical skills
- Detail-oriented and proactive self starter
- Bachelors degree in Supply Chain Management / Business Administration / Logistics or Customs related field.
- 2+ years of experience in a customer service or analyst role, preferably within a supply chain or logistics environment.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau) and ERP systems.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of logistics processes, transportation, and inventory management is a plus
Reporting Packages:
- Sage X3 / SEI / SIA Netstock / MS Office
Key Responsibilities:
- Analyse customer service metrics (e.g., order accuracy, delivery times, complaint resolution) to identify trends and areas for improvement.
- Collaborate with logistics, warehousing, and transportation teams to resolve service issues and improve customer satisfaction.
- Monitor and report on key performance indicators (KPIs) related to customer service and supply chain efficiency.
- Gather and report on any specials shipments ensuring necessary costs are accounted for and summarised.
- Support on ensuring the end-to-end order function is completed including invoicing and issue resolution
- Develop and maintain dashboards and reports to provide actionable insights to stakeholders and department managers.
- Investigate root causes of service failures and recommend corrective actions.
- Act as a liaison between customers and internal teams to ensure timely and accurate communication.
- Assist in the development and documentation of customer service policies and procedures.
- Ensure compliance with company policies, service level agreements (SLAs), and industry regulations.
- Assist in other day to day operations within the department
- Support on customs requirements within the department to ensure any export requirements are met
- Provide cover on any role within the customer service team when required
Why Join Us?
- A supportive and collaborative work environment.
- Hybrid working model (onsite 2 days per week in Wrexham office).
- Competitive salary and benefits package.
Hours:
37.5 hours a week
9am to 5pm Monday to Thursday (half an hour lunch break)
8am to 4pm Friday (half an hour lunch break)
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free on-site parking
- Health & wellbeing programme
- Work from home
Experience:
- Analytics: 2 years (required)
Customer Service Analyst in Wrexham employer: Soleil Foodservice Limited
Contact Detail:
Soleil Foodservice Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst in Wrexham
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry. Understanding the key processes and terminology will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your data analysis skills, especially in tools like Excel, Power BI, and Tableau. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've previously identified trends or solved problems in customer service roles. Having specific instances ready to discuss can showcase your analytical skills effectively.
✨Tip Number 4
Network with professionals in the logistics and supply chain field. Engaging with others in the industry can provide insights and potentially lead to referrals for the Customer Service Analyst position.
We think you need these skills to ace Customer Service Analyst in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience in customer service or logistics. Use specific examples that demonstrate your ability to analyse data and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Customer Service Analyst position at The Soleil Group. Mention your relevant qualifications and how your skills align with their needs, particularly in data analysis and problem-solving.
Showcase Relevant Experience: When detailing your work experience, focus on roles where you used data analysis tools like Excel or Power BI. Highlight any achievements related to improving customer satisfaction or operational performance.
Prepare for Potential Questions: Think about common interview questions related to customer service and data analysis. Be ready to discuss how you've handled service issues in the past and what steps you took to resolve them.
How to prepare for a job interview at Soleil Foodservice Limited
✨Showcase Your Analytical Skills
As a Customer Service Analyst, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis tools like Excel or Power BI in previous roles to identify trends and drive improvements.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills by sharing instances where you've successfully resolved customer service issues. Discuss the steps you took to investigate root causes and implement corrective actions.
✨Familiarise Yourself with Logistics Processes
Knowledge of logistics and supply chain processes is a plus for this role. Brush up on relevant terminology and concepts so you can confidently discuss how they relate to customer service during the interview.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company's customer service policies, team dynamics, and performance metrics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
