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- Tasks: Manage mid-market and enterprise customers to ensure they get the most value from our service.
- Company: Leading financial technology company focused on customer success.
- Benefits: Flexible working arrangements, professional development, and a supportive work culture.
- Why this job: Join us to drive client success and make a real impact in the fintech space.
- Qualifications: Experience in B2B SaaS and strong relationship-building skills.
- Other info: Great opportunities for career growth and remote work options.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial technology company is seeking a Customer Success Manager to manage mid-market and enterprise customers. In this role, you will ensure clients achieve maximum value from the service while driving retention and growth.
Ideal candidates will have experience in a B2B SaaS environment and strong skills in stakeholder management and relationship building.
This position offers opportunities for professional development and flexible working arrangements, including the ability to work from home.
Strategic CSM – SaaS (Mid‑Market/Enterprise) employer: Soldo
Contact Detail:
Soldo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM – SaaS (Mid‑Market/Enterprise)
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly, especially how they cater to mid-market and enterprise clients. We want you to be able to showcase your understanding of their services and how you can help clients achieve maximum value.
✨Tip Number 3
Show off your relationship-building skills! During interviews, share specific examples of how you've successfully managed stakeholders in the past. This will demonstrate your ability to drive retention and growth for clients, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Strategic CSM – SaaS (Mid‑Market/Enterprise)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Customer Success Manager. Highlight your B2B SaaS experience and any relevant achievements in stakeholder management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how you can drive retention and growth for our clients. Be specific about your past experiences and how they relate to the job.
Showcase Your Relationship-Building Skills: In both your CV and cover letter, emphasise your ability to build strong relationships with clients. Share examples of how you've successfully managed client expectations and fostered long-term partnerships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Soldo
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the SaaS product you'll be managing. Familiarise yourself with its features, benefits, and how it stands out in the financial technology space. This knowledge will help you demonstrate your ability to drive value for clients during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in stakeholder management and relationship building. Think of specific situations where you've successfully navigated challenges or fostered strong connections with clients. This will show your potential employer that you can effectively manage mid-market and enterprise customers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This approach will help you clearly convey your thought process and the positive outcomes of your actions, which is crucial for a Customer Success Manager role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and their expectations for the role. This not only shows your genuine interest but also gives you a chance to assess if the company aligns with your career goals and values, especially regarding professional development and flexible working arrangements.
