Project Customer Success Manager

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.

Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together.

What’s in it for you:

• Uncapped commission
• Private healthcare – for you and your family
• Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget
• Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
• Flexible working options including working from home, our Marylebone office
• 60 days’ work anywhere – even outside the UK if you want
• 25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year’s Eve and on your Birthday
• Up to 2 volunteering days per year
• Your own personal company Soldo card
• Employee Assistance Programme
• Tax efficient bike to work scheme

The role:

We are seeking a Project Success Manager (PSM) to lead customers through their value realisation journey with Soldo. Reporting into the regional Customer Success Team Lead, the PSM is responsible for ensuring that each project, whether for a newly signed customer or an existing customer adopting a major new use case, is successfully delivered, adopted, and fully ramped. The PSM engages from the moment a customer signs, collaborating closely with Onboarding Specialists to ensure a smooth start. Once the platform is live, the PSM drives adoption and value realisation over the following months, wrapping up once outcomes have been achieved, typically within 6 to 12 months.

The PSM owns the success of the implementation and adoption project. They ensure that customers reach full spend ramp-up, internal adoption milestones, and measurable business impact. In parallel, they collaborate with Account Executives or CSMs, who manage the commercial relationship and expansion opportunities. This is an ideal role for a results-oriented professional who thrives on delivering tangible outcomes, coordinating cross-functional workstreams, and helping customers translate technology into operational success.

We’re looking for someone who must have:

• Proven experience in customer-facing project delivery, Customer Success or implementation success roles within a B2B SaaS environment.
• Strong track record in leading multi-month customer adoption or rollout projects, ideally in mid-market or enterprise segments.
• Demonstrated ability to coordinate multiple stakeholders (internal and external) and drive accountability across project workstreams.
• Excellent understanding of change management and adoption methodologies, ensuring technology delivers measurable business value.
• Strong analytical and problem-solving skills, with the ability to interpret data and track value realisation metrics.
• Exceptional relationship-building and communication skills, with confidence engaging both operational and senior stakeholders (e.g., Finance Directors, CFOs, Program Managers).
• Highly organised and process-oriented, comfortable managing timelines, milestones, and success plans.
• Experience using CRM and project management tools (e.g., Salesforce, Asana, or equivalent) to track customer progress and internal coordination.
• A proactive, structured, and customer-obsessed mindset, driven by delivering successful outcomes.