At a Glance
- Tasks: Lead and grow Soldo's digital customer community while creating engaging educational content.
- Company: Join one of Europe's fastest-growing fintech companies with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, 25 days off, and a £500 learning budget.
- Other info: Collaborate with diverse teams and thrive in a supportive, ambitious workplace.
- Why this job: Make a real impact by enhancing customer engagement in a dynamic digital environment.
- Qualifications: Experience in B2B communities, strong communication skills, and a passion for customer education.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong.
We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What's in it for you
Private healthcare for you and your family
Flexible working options including working from home or our Marylebone office
60 days' work anywhere, even outside the UK if you want
25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
Employee Assistance Programme and wellbeing portal
The roleWe're hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo's digital B2B customer community strategy and ecosystem.
Key responsibilities
Community Strategy
Customer Education & Content
Knowledge Management
Cross-Functional Collaboration with Product, Product Marketing and Solution Marketing
Must have
Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business.
Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement.
Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials.
Understanding of customer education, self-service and knowledge management best practices.
Familiarity with B2B customer community platforms, content management systems and digital engagement tools.
Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features.
Passion and expertise in AI-driven search, content discoverability and digital knowledge ecosystems.
Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms.
A proactive, creative mindset with a passion to deliver best-in‐class customer experience and customer engagement at scale.
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StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Community and Education Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Soldo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with B2B communities and customer education. It’s a great way to stand out!
✨Tip Number 3
Prepare for the interview by researching Soldo's community strategy. Think about how you can contribute to their goals and be ready to share your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
