At a Glance
- Tasks: Manage customer portfolios, ensuring they maximise value from our spend management solutions.
- Company: Join a dynamic team at Soldo, a leader in financial technology.
- Benefits: Enjoy uncapped commission, private healthcare, and a £500 annual career development budget.
- Other info: Flexible working options, 60 days work anywhere, and excellent career growth opportunities.
- Why this job: Be a strategic advisor and make a real impact in new markets.
- Qualifications: Experience in B2B SaaS customer success and strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
What’s in it for you:
- Uncapped commission
- Private healthcare – for you and your family
- Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget
- Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
- Flexible working options including working from home, our Marylebone office
- 60 days’ work anywhere – even outside the UK if you want
- 25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year’s Eve and on your Birthday
- Up to 2 volunteering days per year
- Your own personal company Soldo card
- Employee Assistance Programme
- Tax efficient bike to work scheme
The role:
We are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achieve maximum value from Soldo. As a CSM, you will be a strategic advisor, a trusted partner, and a proactive commercial driver—helping customers optimise their spend management processes while achieving their financial goals.
This role sits within a small, entrepreneurial team focused on supporting new markets and specific industry verticals, rather than established, country-based territories. You will work closely with customers as Soldo expands into new segments, helping shape how value is delivered and realised in these environments.
You will report to the Head of New Markets, playing a pivotal role in driving customer retention, expansion, and adoption. You will own revenue targets related to customer expansion and work closely with Pre-Sales, Onboarding, and Professional Services teams to ensure a seamless customer journey.
This is an excellent opportunity for a driven CSM who thrives in a fast-paced, customer-centric SaaS environment and enjoys building customer success motions in new markets, developing vertical expertise, and taking ownership of how Soldo delivers value in new segments.
Qualifications:
We’re looking for someone who must have:
- Proven experience as a Customer Success Manager in a B2B SaaS environment.
- Strong track record of achieving or exceeding expansion and retention targets, with direct ownership of customer revenue metrics.
- Experience managing a portfolio of mid-market and enterprise customers.
- Consultative approach to identifying pain points in the customer’s processes and positioning adoption and expansion opportunities.
- Skilled at articulating complex value propositions, translating product capabilities into measurable customer outcomes.
- Proficient at navigating complex customer organisations, identifying champions, and driving pervasiveness of the Soldo platform.
- Excellent relationship-building skills, with confidence engaging senior stakeholders (e.g., CFOs, Finance Directors).
- Strong presentation and communication skills—able to lead strategic customer reviews and deliver compelling value propositions.
- Experience with structured success methodologies (e.g., CBRs, Success Plans) and sales methodologies (e.g., Challenger Sale, MEDDPICC).
- Comfortable collaborating with cross-functional teams, including Pre-Sales, Onboarding, Professional Services, Product Development, and Marketing.
- Proficient in using CRM tools (e.g., Salesforce) to manage accounts, track opportunities, and maintain forecast accuracy.
- Strong appetite for vertical-led customer success, including developing deep sector knowledge and credibility with customers.
- Entrepreneurial mindset with the ability to operate effectively in a small, fast-moving team.
- Positive, proactive, and customer-obsessed, with a strong sense of ownership and accountability.
Preferred but not essential:
- Exposure to selling software or technology solutions into organisations that manage fleets, such as:
- Aviation (e.g. jet or aircraft management)
- Shipping
- Logistics
- Familiarity with operationally complex, asset-heavy industries where spend control and decentralisation are key challenges.
Customer Success Manager in London employer: Soldo
At Soldo, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. With flexible working options, generous benefits including private healthcare and a £500 annual career development budget, and the unique opportunity to work in vibrant locations like London or Paris, we empower our Customer Success Managers to thrive in a fast-paced, customer-centric environment while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a killer presentation or case study that highlights your experience in managing customer portfolios and achieving targets. This will help us stand out during interviews and demonstrate our value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine our answers and boost our confidence. Focus on articulating how we've driven customer success and built relationships with senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new opportunities and updates directly from the source.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've successfully managed customer portfolios. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Include specific examples of how you've exceeded retention and expansion targets. Numbers speak volumes, so let us know how you’ve made a difference in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our culture. Share your passion for customer success and why you’re excited about joining StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Soldo
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, especially in a B2B SaaS context. Be ready to discuss how you've achieved or exceeded expansion and retention targets in your previous roles. This will show that you understand the importance of these metrics and can drive results.
✨Master the Art of Consultative Selling
Prepare to demonstrate your consultative approach by thinking of examples where you've identified customer pain points and successfully positioned solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your thought process.
✨Engage with Senior Stakeholders
Since you'll be dealing with senior stakeholders like CFOs and Finance Directors, practice articulating complex value propositions clearly and confidently. Think of scenarios where you've successfully engaged with high-level executives and how you navigated those conversations.
✨Show Your Entrepreneurial Spirit
This role is in a small, fast-moving team, so highlight your entrepreneurial mindset. Share examples of how you've taken ownership in past roles, driven initiatives, or adapted quickly to changes. This will resonate well with the company's culture and values.
