At a Glance
- Tasks: Manage customer success platforms and drive engagement strategies for a thriving fintech company.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending across Europe.
- Benefits: Enjoy private healthcare, flexible working, 25 days off, and a £500 learning budget.
- Other info: Be part of a diverse team with genuine career development opportunities.
- Why this job: Make a real impact on customer experience in a dynamic and supportive environment.
- Qualifications: Experience with customer success platforms and a passion for enhancing customer engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands‑on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data‑driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands‑on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best‑in‑class customer experience and customer engagement.
Customer Marketing Operations Manager in London employer: Soldo
Soldo is an exceptional employer that fosters a dynamic and ambitious work culture, perfect for those looking to make a significant impact in the fintech sector. With a strong emphasis on personal and team success, employees benefit from comprehensive coaching and development opportunities, ensuring continuous growth in their careers. Located in the vibrant Greater London area, Soldo offers a collaborative environment where high standards are not just expected but celebrated, making it an ideal place for driven professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Marketing Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Soldo on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Soldo's products and services. Understand how their customer success platform works and think of ways you could contribute to improving customer engagement. Show us you’re genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the responsibilities of the Customer Marketing Operations Manager role. Highlight specific achievements that demonstrate your impact on customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Soldo team!
We think you need these skills to ace Customer Marketing Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Marketing Operations Manager role. Highlight your experience with customer success platforms and data-driven engagement, as these are key to what we’re looking for at Soldo.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. Whether it’s improving customer retention or optimising automated journeys, we want to see how you’ve driven results!
Be Authentic:Let your personality shine through in your application. We value ambition and a proactive mindset, so don’t be afraid to show us your passion for delivering top-notch customer experiences and your drive for continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team at Soldo!
How to prepare for a job interview at Soldo
✨Know Your Customer Success Platforms
Make sure you’re well-versed in the customer success or engagement platforms mentioned in the job description, like Planhat. Be ready to discuss your hands-on experience and how you've used these tools to drive customer lifecycle campaigns.
✨Showcase Data-Driven Insights
Prepare examples of how you've leveraged customer data to optimise automated journeys. Highlight specific metrics or outcomes that demonstrate your impact on customer activation, retention, or expansion.
✨Emphasise Cross-Functional Collaboration
Soldo values teamwork across departments. Think of instances where you’ve successfully collaborated with marketing, product, or sales teams. Be ready to share how these collaborations led to improved customer experiences.
✨Demonstrate a Proactive Mindset
Soldo is looking for someone with a hands-on approach. Prepare to discuss situations where you took ownership of a project or initiative, focusing on continuous improvement and delivering exceptional customer experiences.
