At a Glance
- Tasks: Lead exciting customer campaigns and collaborate with diverse teams to enhance customer engagement.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending across Europe.
- Benefits: Enjoy private healthcare, flexible working, 60 days remote work, and generous holiday leave.
- Other info: Great career development opportunities and a supportive, inclusive culture.
- Why this job: Make a real impact on customer success in a dynamic and innovative environment.
- Qualifications: Experience in customer success platforms and a passion for strategic campaign management.
The predicted salary is between 45000 - 55000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data‑driven customer lifecycle campaigns, across our self‑serve customer base.
Key responsibilities:
- Strategic Campaign Management
- Cross‑Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- A proactive, hands‑on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
- A passion to deliver best‑in‑class customer engagement.
- Hands‑on experience using customer success platforms (e.g. Planhat or similar).
- Hands‑on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
- Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
- Strong understanding of customer segmentation, targeting and personalisation.
- Ability to manage and orchestrate multiple campaigns or initiatives, working cross‑functionally across Marketing, Product, Data and Customer teams.
- Ability to analyse campaign performance data and translate insights into actionable improvements.
- Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
- A passion to deliver best‑in‑class customer experience and customer engagement.
Customer Campaigns Manager in London employer: Soldo
Soldo is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds can thrive. With flexible working options, generous leave policies, and a strong emphasis on career development through mentoring and learning budgets, Soldo empowers its team to achieve both personal and professional growth. Located in the heart of Marylebone, employees enjoy a dynamic environment that encourages innovation and collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Campaigns Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Soldo on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Soldo's products and services. Understand how their platform works and think of ways you can contribute to their mission. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in campaign management and customer engagement can drive results at Soldo. Use specific examples from your past experiences to illustrate your points and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Campaigns Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer engagement shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission at Soldo.
Tailor Your Experience:Make sure to highlight your hands-on experience with customer success platforms and marketing automation tools. We love seeing how your background aligns with our needs, so don’t hold back on those relevant skills!
Be Data-Driven:Since this role involves analysing campaign performance, include examples of how you've used data to drive improvements in past campaigns. We appreciate candidates who can turn insights into action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Soldo
✨Know Your Stuff
Before the interview, dive deep into Soldo's mission and values. Understand how their platform works and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Campaign Skills
Prepare specific examples of successful campaigns you've managed in the past. Highlight your hands-on experience with customer success platforms and marketing automation tools. Be ready to discuss how you’ve used data to drive improvements in customer engagement.
✨Collaboration is Key
Since the role involves cross-functional collaboration, think of instances where you've worked with different teams. Share how you navigated challenges and achieved results together. This will demonstrate your ability to work effectively across departments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, current challenges they face in customer engagement, or how success is measured in this role. This shows you're not just interested in the job, but also in contributing to their success.
