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For Companies At a Glance
- Tasks: Manage customer success platforms and drive engagement strategies for a thriving digital community.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending across Europe.
- Benefits: Enjoy private healthcare, flexible working, 60 days remote work, and generous holiday leave.
- Other info: Be part of a diverse team with excellent growth opportunities and a supportive culture.
- Why this job: Make a real impact on customer experiences while developing your career in a dynamic environment.
- Qualifications: Experience with customer success platforms and a passion for enhancing customer engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands‑on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data‑driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands‑on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best‑in‑class customer experience and customer engagement.
Digital Customer Success Operations Manager employer: Soldo
Contact Detail:
Soldo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Soldo on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Digital Customer Success Operations Manager role.
✨Tip Number 2
Prepare for the interview by understanding Soldo's products inside out. Familiarise yourself with their customer success platform and think of ways you can contribute to improving customer engagement and retention.
✨Tip Number 3
Showcase your hands-on experience! Be ready to discuss specific examples of how you've used customer success platforms to drive results. This will demonstrate your proactive mindset and ability to deliver best-in-class customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Soldo team.
We think you need these skills to ace Digital Customer Success Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Customer Success Operations Manager role. Highlight your hands-on experience with customer success platforms and any relevant achievements that showcase your impact on customer outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how your skills align with Soldo's mission. Don’t forget to mention your proactive mindset and focus on continuous improvement.
Showcase Your Data Skills: Since this role involves working with customer data, be sure to highlight your experience with tools like Salesforce or Intercom. Share specific examples of how you've used data to drive customer engagement and improve campaign performance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Soldo
✨Know Your Customer Success Platforms
Make sure you’re well-versed in the customer success or engagement platforms mentioned in the job description, like Planhat. Be ready to discuss your hands-on experience and how you've used these tools to drive customer lifecycle campaigns.
✨Showcase Data-Driven Insights
Prepare examples of how you've used data to optimise customer journeys and improve campaign performance. Highlight specific metrics or outcomes that demonstrate your impact on customer activation, retention, or expansion.
✨Emphasise Cross-Functional Collaboration
Since this role involves working with various teams, think of instances where you successfully collaborated with marketing, product, or sales. Share stories that illustrate your ability to work across departments to achieve common goals.
✨Demonstrate a Proactive Mindset
Soldo values a proactive approach, so come prepared with examples of how you've taken ownership of projects or initiatives. Discuss any continuous improvement efforts you've led and how they contributed to better customer experiences.