At a Glance
- Tasks: Lead data-driven customer campaigns and collaborate across teams to enhance customer engagement.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy private healthcare, flexible working, 60 days remote work, and a £500 learning budget.
- Other info: Thriving workplace with genuine career development and a diverse team.
- Why this job: Make a real impact on customer success in a dynamic, innovative environment.
- Qualifications: Experience with customer success platforms and a passion for customer engagement.
The predicted salary is between 50000 - 60000 € per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data‑driven customer lifecycle campaigns, across our self‑serve customer base.
Key responsibilities:
- Strategic Campaign Management
- Cross‑Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- A proactive, hands‑on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
- A passion to deliver best‑in‑class customer engagement.
- Hands‑on experience using customer success platforms (e.g. Planhat or similar).
- Hands‑on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
- Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
- Strong understanding of customer segmentation, targeting and personalisation.
- Ability to manage and orchestrate multiple campaigns or initiatives, working cross‑functionally across Marketing, Product, Data and Customer teams.
- Ability to analyse campaign performance data and translate insights into actionable improvements.
- Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
- A passion to deliver best‑in‑class customer experience and customer engagement.
Digital Customer Success Campaigns Manager employer: Soldo
Soldo is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds can thrive. With flexible working options, generous leave policies, and a strong emphasis on career development through mentoring and learning budgets, Soldo empowers its team to achieve both personal and professional growth. Located in the heart of Marylebone, employees enjoy a dynamic environment that encourages innovation and collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Campaigns Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past campaigns and successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Soldo’s values and recent projects. Tailor your answers to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Digital Customer Success Campaigns Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer engagement and digital campaigns shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission at Soldo.
Tailor Your Experience:Make sure to highlight your hands-on experience with customer success platforms and marketing automation tools. We’re looking for specific examples of how you’ve driven customer lifecycle campaigns in the past, so don’t hold back!
Be Data-Driven:Since this role involves analysing campaign performance, include any relevant metrics or data from your previous work. Show us how you’ve used insights to improve customer engagement and drive results – numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Soldo!
How to prepare for a job interview at Soldo
✨Know Your Stuff
Before the interview, dive deep into Soldo's mission and values. Understand how their platform works and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Campaign Skills
Prepare specific examples of past campaigns you've managed, especially those that involved customer engagement. Highlight your hands-on experience with tools like Salesforce or Intercom, and be ready to discuss how you measured success and made improvements.
✨Collaboration is Key
Since the role involves cross-functional collaboration, think of instances where you've worked with different teams. Be prepared to share how you navigated challenges and ensured everyone was aligned towards a common goal.
✨Data-Driven Mindset
Soldo values data-driven decision-making, so come equipped with examples of how you've used data to inform your strategies. Discuss how you analysed campaign performance and what actionable insights you derived from it to enhance customer engagement.
