At a Glance
- Tasks: Lead and grow our digital customer community while creating engaging educational content.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy flexible working, private healthcare, and a generous learning budget.
- Other info: Be part of a diverse team with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment with a focus on innovation.
- Qualifications: Experience in B2B community management and strong content creation skills.
The predicted salary is between 50000 - 65000 € per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.
Key responsibilities:
- Community Strategy
- Customer Education & Content
- Knowledge Management
- Cross-Functional Collaboration with Product, Product Marketing and Solution Marketing
Must have:
- Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business.
- Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement.
- Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials.
- Understanding of customer education, self-service and knowledge management best practices.
- Familiarity with B2B customer community platforms, content management systems and digital engagement tools.
- Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features.
- Passion and expertise in AI-driven search, content discoverability and digital knowledge ecosystems.
- Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms.
- A proactive, creative mindset with a passion to deliver best-in‑class customer experience and customer engagement at scale.
Digital Customer Community and Education Manager employer: Soldo
Soldo is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds can thrive. With flexible working options, generous leave policies, and a strong focus on career development through mentoring and learning budgets, Soldo empowers its team to grow both personally and professionally. Located in the heart of Marylebone, employees enjoy a dynamic environment that encourages innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Community and Education Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your answers to reflect how you align with their mission, especially around community engagement and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Customer Community and Education Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Customer Community and Education Manager role. Highlight your experience in building B2B communities and managing customer education programmes, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since strong content creation and communication skills are key for this role, don’t shy away from showcasing your ability to simplify complex topics. Use clear, engaging language in your application to demonstrate how you can connect with our customers.
Highlight Relevant Experience:We want to see your experience with community platforms and digital engagement tools. Be specific about your past roles and how they relate to the responsibilities of this position. This will help us see how you can hit the ground running!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Soldo
✨Know Your Community
Before the interview, dive deep into Soldo's digital customer community. Familiarise yourself with their current strategies and platforms. This will not only show your genuine interest but also help you discuss how you can enhance their community engagement.
✨Showcase Your Content Skills
Prepare examples of your previous work in content creation and customer education. Bring along samples that demonstrate your ability to simplify complex topics. This will highlight your communication skills and your understanding of customer needs.
✨Engagement is Key
Be ready to discuss your experience with B2B community platforms like Reddit. Share specific instances where you've driven engagement or gathered feedback. This will illustrate your hands-on experience and strategic thinking.
✨Passion for Innovation
Express your enthusiasm for AI-driven search and digital knowledge ecosystems. Discuss any relevant projects or ideas you have that could contribute to Soldo’s mission. This will show that you're not just a fit for the role, but also aligned with their innovative spirit.
