At a Glance
- Tasks: Manage customer success platforms and drive engagement strategies for our digital team.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending across Europe.
- Benefits: Enjoy flexible working, private healthcare, and a generous learning budget.
- Other info: Be part of a diverse team in a dynamic environment with great career growth.
- Why this job: Make a real impact on customer experiences and help shape our success.
- Qualifications: Experience with customer success platforms and a passion for data-driven engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands‑on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data‑driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands‑on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best‑in‑class customer experience and customer engagement.
Customer Marketing Operations Manager employer: Soldo
At Soldo, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With flexible working options, generous leave policies, and a strong emphasis on career development, including a dedicated learning budget and mentoring schemes, we empower our employees to thrive both personally and professionally. Our dynamic team, representing 26 nationalities, collaborates in a fast-paced fintech environment where innovation and high standards are at the forefront, making Soldo a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Marketing Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Soldo on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Soldo's products inside out. Show us how your skills in customer success platforms can directly benefit our mission to enhance productivity and efficiency.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences have driven customer engagement and retention. We love candidates who can demonstrate real impact with data-driven results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Marketing Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Marketing Operations Manager role. Highlight your relevant experience with customer success platforms and data-driven engagement strategies. We want to see how your skills align with our mission at Soldo!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. Whether it’s improving customer retention or optimising automated journeys, we love to see quantifiable results that demonstrate your success.
Be Authentic:Let your personality shine through in your application. We’re all about high standards and ambition, but we also value authenticity. Share your passion for customer engagement and why you want to be part of the Soldo team!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Soldo
✨Know Your Customer Success Platforms
Make sure you’re well-versed in the customer success or engagement platforms mentioned in the job description, like Planhat. Be ready to discuss your hands-on experience and how you've used these tools to drive customer lifecycle campaigns.
✨Showcase Data-Driven Insights
Prepare examples of how you've leveraged data to optimise customer journeys. Discuss specific metrics or outcomes you've achieved, such as improved retention rates or successful onboarding processes, to demonstrate your impact.
✨Collaboration is Key
Since this role involves cross-functional collaboration, think of instances where you've worked with marketing, product, or sales teams. Highlight your ability to communicate effectively and how you’ve contributed to team success.
✨Passion for Customer Experience
Express your enthusiasm for delivering top-notch customer experiences. Share stories that illustrate your proactive mindset and commitment to continuous improvement, showing that you genuinely care about customer engagement.
