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For Companies At a Glance
- Tasks: Manage customer success platforms and drive engagement strategies.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous leave.
- Other info: Thriving culture with genuine career development opportunities.
- Why this job: Make a real impact on customer experiences in a dynamic environment.
- Qualifications: Experience with customer success platforms and data-driven engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands-on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data-driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands-on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best-in-class customer experience and customer engagement.
Digital Customer Success Operations Manager in London employer: Soldo Software Limited
Contact Detail:
Soldo Software Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly explain who you are, what you do, and why you’d be a great fit for the Digital Customer Success Operations Manager role at Soldo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Digital Customer Success Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Success Operations Manager role. Highlight your experience with customer success platforms and data-driven engagement, as these are key to what we’re looking for.
Showcase Your Impact: When detailing your past roles, focus on the impact you've had on customer outcomes. Use specific examples that demonstrate how you’ve driven activation, retention, or expansion in previous positions. We love seeing measurable results!
Be Authentic: Let your personality shine through in your application. We value ambition and a proactive mindset, so don’t be afraid to show us your passion for delivering top-notch customer experiences. Be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soldo Software Limited
✨Know Your Customer Success Platforms
Make sure you’re well-versed in customer success or engagement platforms like Planhat. Be ready to discuss your hands-on experience and how you've executed customer lifecycle campaigns. This will show that you understand the tools and can hit the ground running.
✨Showcase Data-Driven Insights
Prepare examples of how you've used data to drive customer engagement and improve campaign performance. Discuss specific metrics or outcomes you've achieved, as this will demonstrate your ability to leverage data for impactful results.
✨Cross-Functional Collaboration is Key
Highlight your experience working with different teams such as Marketing, Product, and Sales. Share stories that illustrate your collaborative spirit and how you’ve successfully navigated cross-functional projects to enhance customer success.
✨Emphasise Your Proactive Mindset
Soldo values a proactive approach, so be prepared to discuss times when you took ownership of a project or initiative. Talk about how you continuously seek improvement and how this mindset has led to better customer experiences.