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For Companies At a Glance
- Tasks: Lead strategic digital campaigns to enhance customer engagement and success.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous leave.
- Other info: Great career development opportunities and a vibrant, diverse team.
- Why this job: Make a real impact in a dynamic environment with a focus on innovation.
- Qualifications: Experience in customer success platforms and campaign management is essential.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base.
Key responsibilities:
- Strategic Campaign Management
- Segmentation & Personalisation
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
- A passion to deliver best-in-class customer engagement.
- Hands-on experience using customer success platforms (e.g. Planhat or similar).
- Hands-on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
- Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
- Strong understanding of customer segmentation, targeting and personalisation.
- Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams.
- Ability to analyse campaign performance data and translate insights into actionable improvements.
- Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
- A passion to deliver best-in-class customer experience and customer engagement.
Digital Customer Success Campaigns Manager in London employer: Soldo Software Limited
Contact Detail:
Soldo Software Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Campaigns Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role of Digital Customer Success Campaigns Manager. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Digital Customer Success Campaigns Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Success Campaigns Manager role. Highlight your experience with customer lifecycle campaigns and any relevant tools you've used, like Salesforce or Intercom. We want to see how your skills align with what we're looking for!
Show Your Passion: Let your enthusiasm for customer engagement shine through in your application. Share examples of how you've delivered best-in-class experiences in previous roles. We love candidates who are genuinely excited about making a difference in customer success!
Be Data-Driven: Since this role involves analysing campaign performance, include specific metrics or results from your past campaigns. Show us how you've used data to drive improvements and achieve measurable impact. Numbers speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Soldo Software Limited
✨Know Your Stuff
Before the interview, dive deep into Soldo's services and how they revolutionise business spending. Familiarise yourself with their customer success strategies and think about how your experience aligns with their mission to enhance productivity.
✨Showcase Your Campaign Skills
Be ready to discuss specific campaigns you've managed in the past. Highlight your hands-on experience with customer success platforms and marketing automation tools, and be prepared to share measurable outcomes from your previous work.
✨Emphasise Collaboration
Since this role involves cross-functional collaboration, come equipped with examples of how you've successfully worked with different teams. Discuss how you’ve navigated challenges and driven results through teamwork.
✨Data-Driven Mindset
Soldo values data-driven decision-making, so be prepared to talk about how you've used data to inform your campaign strategies. Share insights on how you've analysed performance metrics and made actionable improvements based on your findings.