Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our digital customer community and create engaging educational content.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous time off.
- Other info: Great career development opportunities and a vibrant team culture.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Experience in B2B communities and strong content creation skills required.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.
Key responsibilities:
- Community Strategy
- Customer Education & Content
- Knowledge Management
- Cross-Functional Collaboration with Product, Product Marketing and Solution Marketing
Must have:
- Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business.
- Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement.
- Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials.
- Understanding of customer education, self-service and knowledge management best practices.
- Familiarity with B2B customer community platforms, content management systems and digital engagement tools.
- Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features.
- Passion and expertise in AI-driven search, content discoverability and digital knowledge ecosystems.
- Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/platforms.
- A proactive, creative mindset with a passion to deliver best-in-class customer experience and customer engagement at scale.
Digital Customer Community & Education Manager in London employer: Soldo Software Limited
Contact Detail:
Soldo Software Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Community & Education Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your answers to reflect how you align with their mission, especially around community engagement and customer education.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Digital Customer Community & Education Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Community & Education Manager role. Highlight your experience in building B2B communities and managing customer education programmes, as this will show us you understand what we're looking for.
Showcase Your Skills: Use specific examples to demonstrate your strong content creation and communication skills. We want to see how you've translated complex topics into engaging materials in the past, so don’t hold back on those success stories!
Be Authentic: Let your personality shine through in your application. We’re all about high standards and ambition, but we also value authenticity. Share your passion for customer engagement and how you can contribute to our community strategy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the Soldo team!
How to prepare for a job interview at Soldo Software Limited
✨Know Your Community Strategy
Before the interview, dive deep into Soldo's community strategy. Understand how they engage with their B2B customers and think about how you can contribute to that. Be ready to discuss your past experiences in building and managing customer communities, and how those can translate to success at Soldo.
✨Showcase Your Content Skills
Prepare examples of content you've created that simplified complex topics. Since this role requires strong communication skills, think about how you can demonstrate your ability to create engaging materials. Bring samples or be ready to discuss your process for developing effective educational content.
✨Engagement is Key
Familiarise yourself with platforms like Reddit and other B2B community tools. Be prepared to talk about how you've monitored feedback and driven engagement in previous roles. Highlight any specific strategies you've used to foster community interaction and how you can apply them at Soldo.
✨Passion for Customer Experience
Soldo values a proactive mindset and a passion for delivering top-notch customer experiences. Think about times when you've gone above and beyond for customers. Share these stories during your interview to illustrate your commitment to customer engagement and satisfaction.