At a Glance
- Tasks: Lead data-driven campaigns to enhance customer engagement and success.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy flexible working, private healthcare, and generous leave policies.
- Other info: Collaborate with diverse teams and thrive in a supportive culture.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Experience in customer success platforms and campaign management required.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Year’s Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base.
Key responsibilities
- Strategic Campaign Management
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have
- A proactive, hands‑on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
- A passion to deliver best‑in‑class customer engagement.
- Hands‑on experience using customer success platforms (e.g. Planhat or similar).
- Hands‑on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
- Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
- Strong understanding of customer segmentation, targeting and personalisation.
- Ability to manage and orchestrate multiple campaigns or initiatives, working cross‑functionally across Marketing, Product, Data and Customer teams.
- Ability to analyse campaign performance data and translate insights into actionable improvements.
- Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
- A passion to deliver best‑in‑class customer experience and customer engagement.
Digital Customer Success Campaigns Manager in London employer: Soldo Italy
Soldo Italy in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the Revenue Operations team. Employees benefit from private healthcare, flexible working options, and ample opportunities for professional development, making it an ideal place for those looking to grow their careers in the SaaS or fintech sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Campaigns Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past campaigns and successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals, especially around customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us!
We think you need these skills to ace Digital Customer Success Campaigns Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Customer Success Campaigns Manager role. Highlight your experience with customer success platforms and marketing automation tools, as these are key for us. Use specific examples that showcase your skills in managing campaigns and driving customer engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer engagement and how you can contribute to our mission at Soldo. Be sure to mention any hands-on experience you've had with customer lifecycle campaigns and how you’ve delivered measurable impact in previous roles.
Showcase Your Data Skills:Since this role involves analysing campaign performance data, make sure to highlight your analytical skills. Talk about how you've used data to drive decisions in past campaigns and how you can bring that expertise to our team at Soldo.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Soldo Italy
✨Know Your Stuff
Before the interview, dive deep into Soldo's products and services. Understand how their platform works and be ready to discuss how your experience aligns with their mission of improving business spending. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Campaign Skills
Prepare specific examples of successful customer lifecycle campaigns you've managed in the past. Highlight your hands-on experience with customer success platforms and marketing automation tools. Be ready to discuss how you analysed campaign performance and made data-driven improvements.
✨Collaboration is Key
Since this role involves cross-functional collaboration, think of instances where you've worked with different teams like Marketing, Product, or Sales. Share how you navigated challenges and achieved common goals, demonstrating your ability to work well with others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about Soldo's future plans for customer engagement or how they measure success in their campaigns. This not only shows your enthusiasm but also gives you valuable insights into the company culture and expectations.
