At a Glance
- Tasks: Manage customer success platforms and drive engagement strategies for our digital team.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending across Europe.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous leave policies.
- Other info: Be part of a diverse team with excellent growth opportunities and a supportive culture.
- Why this job: Make a real impact on customer experiences while developing your career in a dynamic environment.
- Qualifications: Experience with customer success platforms and a passion for enhancing customer engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands‑on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data‑driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands‑on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best‑in‑class customer experience and customer engagement.
Digital Customer Success Operations Manager employer: Soldo Italy
Soldo is an exceptional employer that fosters a vibrant and inclusive work culture, where employees from diverse backgrounds can thrive. With competitive salaries, flexible working options, and a strong emphasis on career development through mentoring and learning budgets, Soldo empowers its team to achieve their professional goals while enjoying a healthy work-life balance. Located in the heart of Marylebone, employees benefit from a dynamic environment that encourages innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly explain your experience and how it aligns with the role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the perfect fit.
We think you need these skills to ace Digital Customer Success Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Digital Customer Success Operations Manager. Highlight your hands-on experience with customer success platforms and any relevant achievements that showcase your impact on customer outcomes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your skills align with our mission at Soldo. Be genuine and let your personality come through!
Showcase Your Data Skills:Since this role involves working with customer data, don’t forget to mention your experience with tools like Salesforce or Zendesk. Give examples of how you've used data to drive customer success and improve campaign performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soldo Italy
✨Know Your Customer Success Platforms
Make sure you’re well-versed in the customer success or engagement platforms mentioned in the job description, like Planhat. Be ready to discuss your hands-on experience and how you've used these tools to drive customer lifecycle campaigns.
✨Showcase Data-Driven Insights
Prepare examples of how you've used data to optimise customer journeys and improve campaign performance. Highlight specific metrics or outcomes that demonstrate your impact on customer activation, retention, or expansion.
✨Cross-Functional Collaboration is Key
Think about times when you’ve worked with different teams like Marketing, Product, or Sales. Be ready to share how you collaborated effectively to achieve common goals, as this role requires strong cross-functional teamwork.
✨Emphasise Your Proactive Mindset
Soldo values a proactive approach, so come prepared with examples that showcase your ownership and continuous improvement mindset. Talk about challenges you've faced and how you took the initiative to solve them.
