At a Glance
- Tasks: Lead data-driven campaigns to enhance customer engagement and satisfaction.
- Company: Join Soldo, a fast-growing fintech revolutionising business spending.
- Benefits: Enjoy flexible working, private healthcare, and a £500 annual learning budget.
- Other info: Collaborative culture with genuine career development opportunities.
- Why this job: Make a real impact on customer success in a dynamic tech environment.
- Qualifications: Experience with customer success platforms and a passion for engagement.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you:
- Private healthcare for you and your family
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Year’s Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role:
We’re hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base.
Key responsibilities:
- Strategic Campaign Management
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement.
- A passion to deliver best-in-class customer engagement.
- Hands-on experience using customer success platforms (e.g. Planhat or similar).
- Hands-on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar).
- Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment.
- Strong understanding of customer segmentation, targeting and personalisation.
- Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams.
- Ability to analyse campaign performance data and translate insights into actionable improvements.
- Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion).
- A passion to deliver best-in-class customer experience and customer engagement.
Digital Customer Success Campaigns Manager employer: Soldo Italy
At Soldo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions flexibility and personal growth. With benefits like private healthcare, generous leave policies, and a commitment to career development through mentoring and learning budgets, we empower our employees to thrive in a dynamic fintech environment. Located in the heart of London, our diverse team of over 350 individuals from 26 nationalities fosters an inclusive atmosphere where innovation and collaboration drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Campaigns Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they engage with customers. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience with customer success campaigns and how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Customer Success Campaigns Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Customer Success Campaigns Manager role. Highlight your experience with customer lifecycle campaigns and any hands-on work with platforms like Salesforce or Intercom. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer engagement and how you can bring value to our team. Be sure to mention specific examples of your past successes in similar roles, as we love to see real-world impact.
Showcase Your Analytical Skills:Since this role involves analysing campaign performance data, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive improvements in customer engagement or campaign effectiveness. We’re all about data-driven decisions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team at Soldo!
How to prepare for a job interview at Soldo Italy
✨Know Your Stuff
Before the interview, dive deep into Soldo's mission and values. Understand how they connect company cards with their management platform. This will help you articulate how your skills in customer success campaigns can align with their goals.
✨Showcase Your Experience
Be ready to discuss your hands-on experience with customer success platforms and marketing automation tools. Prepare specific examples of campaigns you've managed, focusing on how you analysed performance data and made improvements.
✨Demonstrate Collaboration Skills
Since the role involves cross-functional collaboration, think of instances where you've worked with different teams like Marketing or Product. Highlight how you communicated effectively and drove projects forward together.
✨Ask Insightful Questions
Prepare thoughtful questions about Soldo's customer engagement strategies and future campaigns. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
