At a Glance
- Tasks: Lead and grow Soldo's digital B2B customer community and education strategy.
- Company: Join one of Europe's fastest growing fintech companies with a vibrant culture.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous time off.
- Other info: Great career development opportunities and a supportive team from diverse backgrounds.
- Why this job: Make a real impact by enhancing customer engagement and education in a dynamic environment.
- Qualifications: Experience in B2B communities, strong content creation skills, and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What's in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days' work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We're hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo's digital B2B customer community strategy and ecosystem.
Key responsibilities
- Community Strategy
- Customer Education & Content
- Knowledge Management
- Cross-Functional Collaboration with Product, Product Marketing and Solution Marketing
Must have
- Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business.
- Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement.
- Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials.
- Understanding of customer education, self-service and knowledge management best practices.
- Familiarity with B2B customer community platforms, content management systems and digital engagement tools.
- Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features.
- Passion and expertise in AI-driven search, content discoverability and digital knowledge ecosystems.
- Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms.
- A proactive, creative mindset with a passion to deliver best-in-class customer experience and customer engagement at scale.
Digital Customer Community & Education Manager employer: Soldo Italy
At Soldo, we pride ourselves on being a dynamic and inclusive employer that champions innovation and personal growth. With a competitive salary, comprehensive benefits including private healthcare and a generous learning budget, we foster a culture of collaboration and ambition in our vibrant Marylebone office. Join us to be part of a rapidly growing fintech company where your contributions directly impact the success of businesses across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Community & Education Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your answers to reflect how you align with their mission, especially around customer engagement and community building.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Customer Community & Education Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Customer Community & Education Manager role. Highlight your experience in building B2B communities and managing customer education programmes, as this will show us you understand what we're looking for.
Showcase Your Content Skills:Since strong content creation is key for this role, include examples of your work that demonstrate your ability to translate complex topics into engaging materials. We want to see how you can make information accessible and interesting!
Be Authentic:Let your personality shine through in your application. We value ambition and a proactive mindset, so don’t be afraid to share your passion for customer engagement and digital communities. Show us why you're excited about this opportunity!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Soldo Italy
✨Know Your Community
Before the interview, dive deep into Soldo's digital customer community. Familiarise yourself with their current strategies and platforms. This will not only show your genuine interest but also help you discuss how you can enhance their community engagement.
✨Showcase Your Content Skills
Prepare examples of content you've created in the past, especially for B2B audiences. Be ready to discuss how you translated complex topics into engaging materials. This is crucial for the role, so make sure you highlight your communication prowess.
✨Engagement Metrics Matter
Understand the key metrics that drive community engagement. Be prepared to discuss how you've monitored feedback on platforms like Reddit or other B2B channels. Showing that you can analyse and act on data will impress the interviewers.
✨Be Proactive and Creative
Soldo values a proactive mindset. Think of innovative ideas you could bring to the table for community building and customer education. Share these during your interview to demonstrate your passion for delivering exceptional customer experiences.
