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- Tasks: Be the first point of contact for customers, resolving inquiries and ensuring satisfaction.
- Company: Join Veolia, a global leader in environmental solutions with a strong commitment to sustainability.
- Benefits: Enjoy flexible working arrangements, generous parental leave, and ongoing professional development.
- Why this job: Make a real impact on the environment while growing your career in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Join a diverse and inclusive workplace that values your wellbeing and contributions.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cambridge, TAS
Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you’ll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.
The Opportunity
We are seeking a Customer Experience Consultant to join our Frontline team in Cambridge, TAS on a full-time permanent basis. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.
What’s on offer:
- Training & development | On-the-job coaching | Supportive team environment
- Attractive remuneration package | Annual performance bonus
- A close knit team environment that prioritises inclusion and collaboration
- Opportunity to collaborate with and learn from a variety of departments across the business
What you’ll be responsible for:
- Manage incoming customer inquiries via phone and email efficiently and professionally
- Resolve a wide range of customer issues related to waste management services
- Maintain accurate customer records and update information in our CRM system
- Process customer requests, bookings, and complaints in a timely manner
- Collaborate with internal teams to ensure customer satisfaction
What you’ll need to be successful:
- Previous experience in a customer service role, preferably in a phone-based environment
- Strong computer literacy skills and familiarity with CRM systems advantageous
- Excellent communication and problem-solving abilities
- Ability to multitask and work effectively in a fast-paced environment
- Positive attitude and commitment to delivering outstanding customer experiences
Why Veolia?
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
- Generous paid parental leave and paid volunteer days
- Flexible and hybrid working arrangements
- Superannuation contributions on unpaid parental leave
- Fitness Passport and discounted health insurance
- Employee Assistance Program (Thrive) for you and your family
- Car allowances, novated leasing, and vehicle discounts
- Bonus and referral programs, plus employee share plan
- Ongoing professional development and clear career pathways
Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter. Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Fairness, Diversity & Inclusion
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.
We value your interest in our employment opportunities and commit to respond to all applications. Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia’s suppliers, customers, partners and competitors) must disclose this information.
Customer Experience Consultant in Cambridge employer: Soldier On, Ltd
Contact Detail:
Soldier On, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Veolia's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer inquiries that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Veolia team.
We think you need these skills to ace Customer Experience Consultant in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Consultant role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving abilities.
Show Your Passion: Let us see your enthusiasm for customer service and environmental solutions! Share examples of how you've gone above and beyond for customers in the past, as this will help us understand your commitment to delivering outstanding experiences.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you'll be one step closer to joining our supportive team in Cambridge. We can't wait to hear from you!
How to prepare for a job interview at Soldier On, Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a phone-based environment. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving abilities and communication skills.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate customer records, it’s a good idea to get comfortable with CRM systems. If you have experience with any specific software, be prepared to talk about it. If not, do a bit of research on common CRM tools to show your willingness to learn.
✨Demonstrate Your Multitasking Skills
In a fast-paced environment like this, multitasking is key. During the interview, highlight instances where you successfully managed multiple tasks at once. This could be juggling phone calls while updating customer records or resolving issues efficiently.
✨Show Enthusiasm for Environmental Solutions
Veolia is all about making a positive impact on the environment. Express your passion for sustainability and how you can contribute to their mission. Research their initiatives and be ready to discuss how you can help enhance customer experiences while supporting ecological transformation.
