Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve customer issues.
- Company: Customer-focused IT consultancy in Reading with a supportive environment.
- Benefits: Earn while you learn, gain valuable experience, and potential for full-time role.
- Other info: Monday to Friday hours with a chance for career growth.
- Why this job: Kickstart your IT career with hands-on experience and real-world impact.
- Qualifications: Passion for IT and strong communication skills.
The predicted salary is between 800 - 1400 £ per month.
A customer-focused IT consultancy in Reading is seeking an apprentice to provide excellent IT support and service. This Level 3 Information Communication Technician Apprenticeship offers the chance to earn while gaining valuable experience.
Responsibilities include:
- Responding to customer calls
- Resolving issues
- Ensuring service levels are met
Successful candidates may have the potential for full-time employment upon completion of the apprenticeship. Working hours are Monday to Friday, 8:30am to 5:30pm.
Level 3 IT Support Technician Apprentice in Reading employer: SolCo - Solution Consultants ICT LTD
Contact Detail:
SolCo - Solution Consultants ICT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 IT Support Technician Apprentice in Reading
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! It shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We want to see your application and help you kickstart your career in IT support!
We think you need these skills to ace Level 3 IT Support Technician Apprentice in Reading
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about the world of IT! Share any relevant experiences or projects that highlight your enthusiasm and commitment to providing excellent support.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any technical knowledge you have that relates to the role. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at SolCo - Solution Consultants ICT LTD
✨Know Your Tech
Brush up on your IT knowledge before the interview. Familiarise yourself with common issues that customers face and how to resolve them. Being able to discuss specific examples of troubleshooting will show your potential employer that you're ready to jump in and help.
✨Customer Service is Key
Since this role is customer-focused, think about your past experiences dealing with customers. Prepare to share examples where you provided excellent service or resolved a difficult situation. This will demonstrate your ability to handle calls and ensure customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to IT support and customer service. Practising answers to questions like 'How would you handle an upset customer?' or 'Can you explain a technical issue to someone non-technical?' will help you feel more confident during the interview.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss why you want to pursue this apprenticeship and how it fits into your career goals. Showing genuine interest in the role and the company will make a positive impression.