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- Tasks: Provide top-notch IT support and service to clients while learning on the job.
- Company: Fast-growing, customer-focused tech company with a collaborative spirit.
- Benefits: Earn while you learn, gain valuable experience, and potential for full-time employment.
- Why this job: Kickstart your career in IT with hands-on experience and professional growth.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving.
- Other info: Bi-weekly classroom sessions to enhance your skills and knowledge.
The predicted salary is between 800 - 1400 £ per month.
We believe that as an agile, fast growing business we can service our customers quicker and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence with the potential for full-time employment on successful completion of the apprenticeship. You will develop transferable skills that are invaluable in the wider world of work.
Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met. Your responsibilities will include:
- Responding to customer calls and tickets daily, resolving them within SLA and keeping the customer updated at all times.
- Escalating business critical issues.
- Representing SolCo professionally at all times, ensuring our customers' experience is always a positive one.
- Responding to all assigned customer tickets within SLA, making and receiving calls to customers, and updating the necessary internal CRM/ticket system and supplier systems where necessary.
- Contacting suppliers where necessary to escalate issues and update the internal system with supplier responses.
- Ordering/provisioning/configuring new services for customers where necessary.
- Ensuring all IT support customers are fully monitored at all times.
- Arranging and taking ownership of customer projects where appropriate.
- Maintaining a good understanding at all times of SolCo’s product set and taking ownership of improving knowledge.
This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway). Classroom sessions are bi-weekly, Monday - Friday, 8.30am - 5.30pm.
It Support Engineer Apprentice in Reading employer: SolCo - Solution Consultants ICT LTD
Contact Detail:
SolCo - Solution Consultants ICT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer Apprentice in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. We suggest getting a friend or mentor to throw some questions your way so you can nail it when it counts.
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, let them know why you love tech and how you can contribute to their team. We want to see that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re always looking for fresh talent, so make sure you put your best foot forward!
We think you need these skills to ace It Support Engineer Apprentice in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer Apprentice role. Highlight any relevant tech skills or customer service experience, as we love seeing how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this apprenticeship and how you can help us deliver excellent IT support. Keep it friendly and professional – we want to get to know the real you!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in the past. We’re all about finding solutions, so let us see how you think on your feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at SolCo - Solution Consultants ICT LTD
✨Know Your Stuff
Make sure you have a solid understanding of the IT support landscape. Brush up on common troubleshooting techniques, customer service best practices, and the specific products and services offered by the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As an IT Support Engineer Apprentice, you'll be dealing with customers regularly. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions, as this is crucial for providing excellent customer support.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you'd handle specific customer issues or technical problems. Think through potential situations you might encounter and prepare your responses, focusing on how you would resolve issues while keeping the customer informed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.