Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for Battery Energy Storage Systems and ensure customer satisfaction.
- Company: Join SolaX Power, a leader in sustainable energy solutions.
- Benefits: Competitive salary, professional growth, and a chance to make a difference in clean energy.
- Why this job: Be part of the clean energy revolution and help customers transition to sustainable solutions.
- Qualifications: Degree in Electrical Engineering or related field with 3 years of relevant experience.
- Other info: Dynamic role with opportunities for travel and continuous learning in a fast-evolving industry.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. SolaX Power is a leading provider of sustainable solar and energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us.
The BESS Technical Support Engineer / Specialist is responsible for providing pre-sales and post-sales technical support for Battery Energy Storage Systems (BESS), ensuring optimal performance and customer satisfaction. This role requires a strong understanding of energy storage technology, system integration, and field operations.
- Technical Support & Troubleshooting
- Provide remote and on-site technical support for commissioning, operation, and maintenance of BESS solutions.
- Diagnose and resolve system faults related to battery systems, inverters, BMS/EMS, and communication networks.
- Guide customers and service partners through system testing, firmware upgrades, and troubleshooting procedures.
- Review project drawings, single-line diagrams, and technical specifications to ensure compliance with standards.
- Conduct technical training for customers, EPCs, and internal service teams.
- Prepare and update user manuals, installation guides, FAQs, and troubleshooting checklists.
- Maintain accurate service reports, failure analyses, and system performance records.
- Monitor field performance and provide feedback to product and R&D teams for continuous improvement.
- Support warranty claim evaluations and root-cause analysis of returned components.
Qualifications:
- Bachelor’s degree or above in Electrical Engineering, Power Systems, Mechatronics, or related field.
- Minimum 3 years of experience in technical support, commissioning, or service for BESS, solar, or power systems.
- Ability to read and interpret electrical schematics and control diagrams.
- Strong communication skills in English (both written and spoken); additional languages are a plus.
- Willingness to travel domestically and internationally for site support and training.
Competitive compensation and benefits package. Professional growth and continuous learning in a fast-evolving clean energy industry.
Technical Support Engineer - Remote H/F employer: SolaX Power
Contact Detail:
SolaX Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Remote H/F
✨Tip Number 1
Network like a pro! Reach out to folks in the clean energy sector, especially those working with BESS. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific projects or experiences that highlight your technical support expertise. Use examples that demonstrate your problem-solving abilities and how you’ve helped customers in the past.
✨Tip Number 3
Prepare for the unexpected! Technical interviews can include practical tests or scenario-based questions. Brush up on your knowledge of battery systems and troubleshooting techniques so you can impress them with your quick thinking and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining SolaX Power and contributing to the clean energy revolution.
We think you need these skills to ace Technical Support Engineer - Remote H/F
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with BESS, solar, or power systems, and don’t forget to showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about clean energy and how your background fits with SolaX Power's mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant technical support experience. Mention specific projects or challenges you've tackled in the past that relate to battery systems or energy storage. We’re keen on seeing your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SolaX Power
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Battery Energy Storage Systems (BESS) and related technologies. Be prepared to discuss how these systems work, common issues, and troubleshooting techniques. This will show that you're not just familiar with the theory but can also apply it practically.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex concepts clearly. Practice articulating technical information in a way that's easy to understand. You might even want to prepare a few examples of how you've successfully communicated with customers or team members in the past.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like diagnosing a fault or guiding a customer through a troubleshooting process. Think about past experiences where you've had to solve problems under pressure and be ready to share those stories.
✨Research SolaX Power's Values
Familiarise yourself with SolaX Power's mission and values, especially their commitment to clean energy. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals in the renewable energy sector.